Norvel Owens Mortuary & Aspen Cremation
914 E Rte 66, Flagstaff, AZ, 86001
Questions to Ask When You Call
You're not expected to know this. These questions help you compare and avoid surprises.
“Can I see your General Price List?”
Federal law (FTC Funeral Rule) requires them to give you itemized pricing. You have every right to ask.
“Do you accept insurance assignment?”
This means they bill the insurance company directly. You don't pay thousands upfront and wait to be reimbursed.
“What's included vs. what's extra?”
Packages may not include everything. Ask about the casket, embalming, transportation, facility fees, and death certificate copies.
Know Your Rights
The FTC Funeral Rule protects you. Every funeral home must provide an itemized General Price List if you ask — in person or over the phone. You are never required to buy a package and can choose services individually. You also have the right to use a casket purchased elsewhere.
Payment & Financial Options
Average in Arizona
$2,370 – $7,456
Source: NFDA 2023 · Direct cremation to traditional burial
If they had life insurance, it can cover this
Funerals in this area run $2,370–$7,456. If your loved one had a life insurance policy, the benefit can cover these costs — and we'll file the claim and handle the carrier for you, even without the policy number. $0 upfront, and nothing if it doesn't pay out.
Services Offered
Business Hours
What Families Say
“We appreciate the outstanding service provided by Norvel Owens Mortuary. Kay Owens, the funeral director, demonstrated exceptional dedication in ensuring a BEAUTIFUL service. Thank you for your guidance and support during our time of loss. We highly recommend Norvel Owens Mortuary.”
— Shelley Yazzie
“Everyone we worked with was kind and helpful during a very difficult time, but I think the process could be more organized. When families are grieving, it’s hard to remember every detail that was discussed. A simple checklist or handout of what needs to be done would have helped us avoid missing small but important details, like providing a photo for the guestbook. My brother's burial was at Camp Navajo, and we were told that they would handle everything for the burial because they were strict. There was never mention about needing pallbearers, even after we turned in the program information where pallbearers are usually acknowledged. On the day of the burial, we were caught off guard when pallbearers were suddenly required. While the funeral turned out well overall, having a clear checklist would make the process much smoother and helpful for grieving families. It might also help if they offered a sheet for preferred contacts or resources that they've worked with. For things like radio announcements and honor riders for military members. Just a suggestion.”
— Summer EB
“I can't say enough positive things about This establishment. Everyone has worked so well with us in bringing my sister home. They went above and beyond with communication throughout this difficult time. They provided us with extra requests that weren't required or expected. I would recommend Norvel Owen's Morturary to anyone that neds a respectful and caring mortuary. Thank you!”
— Mendy
We can help with what comes next.
We file the life insurance claim and recover unclaimed property — the payout can help cover costs like these. $0 upfront.
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