New Comer Cremations & Funerals, Westside Chapel
2636 Ridgeway Ave, Rochester, NY, 14626
Questions to Ask When You Call
You're not expected to know this. These questions help you compare and avoid surprises.
“Can I see your General Price List?”
Federal law (FTC Funeral Rule) requires them to give you itemized pricing. You have every right to ask.
“Do you accept insurance assignment?”
This means they bill the insurance company directly. You don't pay thousands upfront and wait to be reimbursed.
“What's included vs. what's extra?”
Packages may not include everything. Ask about the casket, embalming, transportation, facility fees, and death certificate copies.
Know Your Rights
The FTC Funeral Rule protects you. Every funeral home must provide an itemized General Price List if you ask — in person or over the phone. You are never required to buy a package and can choose services individually. You also have the right to use a casket purchased elsewhere.
Payment & Financial Options
Average in New York
$3,368 – $10,595
Source: NFDA 2023 · Direct cremation to traditional burial
If they had life insurance, it can cover this
Funerals in this area run $3,368–$10,595. If your loved one had a life insurance policy, the benefit can cover these costs — and we'll file the claim and handle the carrier for you, even without the policy number. $0 upfront, and nothing if it doesn't pay out.
Services Offered
Business Hours
What Families Say
“I was absolutely florred about the way New Comer handled my mother's funeral. The empathy that they exhibited, the professionalism, the understanding and them literally caring about our requests and needs was so unexpected because I couldn't have asked or wanted anything better. I was devastated losing my mom, especially on Christmas Eve, and Jane and John at New Comer, were absolutely wonderful. There is NOT one single thing I would have changed about the services provided. They were so great, that my husband and I requested information for planning future arrangements for ourselves with them. I am giving them the highest review I can, and I would truly recommend them.”
— Lorie Jock
“I called New Comer due to how they handled my sister in laws funeral arrangements. I met with Heidi who was extremely professional , and very empathetic to my situation. She walked me through the necessities for a funeral and she was knowledgeable about the products. I was so grateful for all her assistance as well as her calm welcoming Demeanor. I strongly encourage anyone who unfortunately has to plan a funeral or cremation to go to New Comer not just for the professional environment but the entire experience and the fees are pocket friendly. 10/10... they ran the funeral services flawlessly. Thank you New Comer!!!”
— Karen Crittenden
“Thank you so much to Jeff and John who were so patient and kind during a difficult time in our lives. Jeff was so professional and made us feel at ease. He explained everything very thoroughly and was honest and open about what we could do for our loved one. New Comers is a place where you're treated like family. Our experience was so wonderful and we felt very comfortable asking questions and Jeff took his time with us. We never felt rushed and his focus was taking care of us and making sure everything was perfect. He kept us up-to-date when our loved one was ready to be picked up. I met with John when I picked up my Dad. We sat and talked for a bit and he brought in the urn and let me have a few minutes alone. John carried the urn and walked me to my vehicle. I highly recommend New Comers to anyone who is considering a funeral home. I was very impressed right from the beginning when I called and asked them for help. The staff is so kind, caring and supportive of what loved ones are dealing with when it comes to a loss. Thank you, Jeff, John and the staff at New Comers for being there for me and my family. :)”
— teresa avery
We can help with what comes next.
We file the life insurance claim and recover unclaimed property — the payout can help cover costs like these. $0 upfront.
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