Charleston Mortuary Services
1101 Bigley Ave, Charleston, WV, 25302
Questions to Ask When You Call
You're not expected to know this. These questions help you compare and avoid surprises.
“Can I see your General Price List?”
Federal law (FTC Funeral Rule) requires them to give you itemized pricing. You have every right to ask.
“Do you accept insurance assignment?”
This means they bill the insurance company directly. You don't pay thousands upfront and wait to be reimbursed.
“What's included vs. what's extra?”
Packages may not include everything. Ask about the casket, embalming, transportation, facility fees, and death certificate copies.
“Do you offer payment plans?”
Many funeral homes allow you to spread the cost over time. Ask about down payments, terms, and financing options.
Know Your Rights
The FTC Funeral Rule protects you. Every funeral home must provide an itemized General Price List if you ask — in person or over the phone. You are never required to buy a package and can choose services individually. You also have the right to use a casket purchased elsewhere.
Payment & Financial Options
Average in West Virginia
$1,996 – $6,278
Source: NFDA 2023 · Direct cremation to traditional burial
If they had life insurance, it can cover this
Funerals in this area run $1,996–$6,278. If your loved one had a life insurance policy, the benefit can cover these costs — and we'll file the claim and handle the carrier for you, even without the policy number. $0 upfront, and nothing if it doesn't pay out.
Business Hours
What Families Say
“Jason is doing a fantastic job of providing funeral service professionals just like myself with prompt, reliable and efficient service when we need assistance. I’ve had good experiences with him and look forward to continuing a solid professional relationship with CMS for years to come.”
— Jason Smith
“Their service was good except for receiving the death certificate. My dad died May 3rd and it's now May 28th and still no certificate. I called vital records myself and they have nothing on my dad. This is ridiculous!”
— Kim Stankiewicz
“Very kind and so helpful! I recommend this place for your loved one in your time of loss. Very affordable.”
— Tam J
We can help with what comes next.
We file the life insurance claim and recover unclaimed property — the payout can help cover costs like these. $0 upfront.
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