Normandeau Memorials
1635 Riverdale St, West Springfield, MA, 01089
Questions to Ask When You Call
You're not expected to know this. These questions help you compare and avoid surprises.
“Can I see your General Price List?”
Federal law (FTC Funeral Rule) requires them to give you itemized pricing. You have every right to ask.
“Do you accept insurance assignment?”
This means they bill the insurance company directly. You don't pay thousands upfront and wait to be reimbursed.
“What's included vs. what's extra?”
Packages may not include everything. Ask about the casket, embalming, transportation, facility fees, and death certificate copies.
Know Your Rights
The FTC Funeral Rule protects you. Every funeral home must provide an itemized General Price List if you ask — in person or over the phone. You are never required to buy a package and can choose services individually. You also have the right to use a casket purchased elsewhere.
Payment & Financial Options
Average in Massachusetts
$3,119 – $9,810
Source: NFDA 2023 · Direct cremation to traditional burial
If they had life insurance, it can cover this
Funerals in this area run $3,119–$9,810. If your loved one had a life insurance policy, the benefit can cover these costs — and we'll file the claim and handle the carrier for you, even without the policy number. $0 upfront, and nothing if it doesn't pay out.
What Families Say
“Had the pleasure of working with this business they went above and beyond for my family and I in our time of need I recommend anybody who needs a stone modification or just to add A name, dates or all the information to reach out to them you will not be disappointed ….. before and after pictures”
— Anthony Serra
“I have to say, they are very awesome. I drove nearly 7 hours for my father funeral, and after the burial I needed to purchase a tumbstone for my father grave site. I googled places, and ran into Normandeau Memorials and decided to drive to the location. Went inside the establishment and the gentleman that was working inside, indicated me that he was expecting an appointment very soon. Being a walk-in, he still decided to help me out before his appointment folks arrived and helped me choose a good and affordable stone with no hesitation. He was very professional and made sure I left satisfied with the service he had provided me in such short terms. Have to say, till this day that I am greatly appreciate for the service received. Thank you so much and will definitely give the a 5 star and again, thank you for your service in such short terms. God Bless yous all. 🙏🏾🙏🏾”
— Sammy Pagan
“I can't say enough about Normandeau Memorials. I live in Kentucky but my family's plot is in Springfield. On a recent visit I was devastated to find our monument damaged beyond repair. I worked with Mark who was so helpful and while I wanted to get a replacement close to the damaged statue, Mark helped me find the most economical solution possible. Living far away, this could have turned into a nightmare but I couldn't be happier with our new statue and service I received.”
— Donna McGee
We can help with what comes next.
We file the life insurance claim and recover unclaimed property — the payout can help cover costs like these. $0 upfront.
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