Heirloom Cremation
7709 Convoy Ct ste e, San Diego, CA, 92111
Questions to Ask When You Call
You're not expected to know this. These questions help you compare and avoid surprises.
“Can I see your General Price List?”
Federal law (FTC Funeral Rule) requires them to give you itemized pricing. You have every right to ask.
“Do you accept insurance assignment?”
This means they bill the insurance company directly. You don't pay thousands upfront and wait to be reimbursed.
“What's included vs. what's extra?”
Packages may not include everything. Ask about the casket, embalming, transportation, facility fees, and death certificate copies.
Know Your Rights
The FTC Funeral Rule protects you. Every funeral home must provide an itemized General Price List if you ask — in person or over the phone. You are never required to buy a package and can choose services individually. You also have the right to use a casket purchased elsewhere.
Payment & Financial Options
Average in California
$3,244 – $10,202
Source: NFDA 2023 · Direct cremation to traditional burial
If they had life insurance, it can cover this
Funerals in this area run $3,244–$10,202. If your loved one had a life insurance policy, the benefit can cover these costs — and we'll file the claim and handle the carrier for you, even without the policy number. $0 upfront, and nothing if it doesn't pay out.
Business Hours
What Families Say
“Thank you Heirloom Cremation for a flawless experience in such a hard time of need. From the moment i called to ask questions and setting things up for the future you made everything so easy and answered all of my questions, so than you so much. Not only were you empathetic but you were informative and knew you stuff. I believe the person on the phone was Melissa. When the time came for me to need you that is when you charged me and again walked me through everything. I will say that the only issue i had was on the phone you said that i just needed to tell the person that was picking my mother up that I wanted her to be creamated with her already cremated dog and the guy who came to get her was nice and professional but he refused to take it and said someone would call me and ask me for the dogs remains at that time..... none of that happened. All is ok as we sprinkled their ashes together but would have really appreciated one clear rule from everyone. Everything else was great thank you”
— Lisya Kulleck
“I want to express my deepest gratitude to Melissa from Heirloom Cremation. From the very first moment, Melissa showed a level of compassion and professionalism that brought genuine comfort during an incredibly difficult time. She communicated clearly and consistently, often responding so quickly that it truly felt like she was available 24/7. I’m certain many of her messages came after her work hours, yet she never once made me feel like a burden. Her dedication went far above and beyond what anyone could hope for, and it made an overwhelming process feel manageable. Melissa’s kindness, patience, and attention to detail made a meaningful difference for our family. She deserves recognition for the remarkable service she provided, and we are deeply grateful for her support and care. - Kellye & Jessica and Nancy.”
— Kellye K
“Heirloom Cremation provided exceptional care for my mom, and I cannot say enough good things about Stephanie Reed. During one of the hardest times of my life, Stephanie handled everything with such compassion, patience, and professionalism. She took the time to explain every step, answered all of our questions, and treated my mom with the utmost dignity and respect. Her kindness truly made a difficult process more manageable, and I’m incredibly grateful for the care she showed our family. I highly recommend Heirloom Cremation, and especially Stephanie Reed.”
— Jennifer Bresee
We can help with what comes next.
We file the life insurance claim and recover unclaimed property — the payout can help cover costs like these. $0 upfront.
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