Neptune Society
1628 Ogden Ave, Downers Grove, IL, 60515
Questions to Ask When You Call
You're not expected to know this. These questions help you compare and avoid surprises.
“Can I see your General Price List?”
Federal law (FTC Funeral Rule) requires them to give you itemized pricing. You have every right to ask.
“Do you accept insurance assignment?”
This means they bill the insurance company directly. You don't pay thousands upfront and wait to be reimbursed.
“What's included vs. what's extra?”
Packages may not include everything. Ask about the casket, embalming, transportation, facility fees, and death certificate copies.
Know Your Rights
The FTC Funeral Rule protects you. Every funeral home must provide an itemized General Price List if you ask — in person or over the phone. You are never required to buy a package and can choose services individually. You also have the right to use a casket purchased elsewhere.
Payment & Financial Options
Average in Illinois
$2,620 – $8,240
Source: NFDA 2023 · Direct cremation to traditional burial
If they had life insurance, it can cover this
Funerals in this area run $2,620–$8,240. If your loved one had a life insurance policy, the benefit can cover these costs — and we'll file the claim and handle the carrier for you, even without the policy number. $0 upfront, and nothing if it doesn't pay out.
Business Hours
What Families Say
“Neptune Society made a very difficult time in my life more bearable than I thought possible. They helped me take care of a lot of different things. They were totally comforting, respectful and efficient throughout the entire process. As a result I have recommended them highly to several friends.”
— Beverly Kyser
“My experience with the Neptune Society was very peaceful and efficient. My sister had prepaid and arranged what she wanted. This made the whole experience easy for me and the family. Everyone and everything was as professional, kind and caring as anyone could hope to experience.”
— Anora Edwards
“Sarah and Elizabeth from Neptune Society were so kind, helpful, and very efficient during a time when it meant the most. Sarah guided us through the process the whole way. It was nice during this difficult time to have someone there who made sure everything was taken care of it was one less thing we had to worry about. They have been so kind to reach out and check on us to make sure we were doing ok even after my moms memorial service I highly recommend their services”
— Lee Ann Symmes
We can help with what comes next.
We file the life insurance claim and recover unclaimed property — the payout can help cover costs like these. $0 upfront.
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