Heritage Funeral and Cremation Service - Ballantyne Chapel
16151 Lancaster Hwy ste a, Charlotte, NC, 28277
Questions to Ask When You Call
You're not expected to know this. These questions help you compare and avoid surprises.
“Can I see your General Price List?”
Federal law (FTC Funeral Rule) requires them to give you itemized pricing. You have every right to ask.
“Do you accept insurance assignment?”
This means they bill the insurance company directly. You don't pay thousands upfront and wait to be reimbursed.
“What's included vs. what's extra?”
Packages may not include everything. Ask about the casket, embalming, transportation, facility fees, and death certificate copies.
Know Your Rights
The FTC Funeral Rule protects you. Every funeral home must provide an itemized General Price List if you ask — in person or over the phone. You are never required to buy a package and can choose services individually. You also have the right to use a casket purchased elsewhere.
Payment & Financial Options
Average in North Carolina
$2,246 – $7,063
Source: NFDA 2023 · Direct cremation to traditional burial
If they had life insurance, it can cover this
Funerals in this area run $2,246–$7,063. If your loved one had a life insurance policy, the benefit can cover these costs — and we'll file the claim and handle the carrier for you, even without the policy number. $0 upfront, and nothing if it doesn't pay out.
Services Offered
Business Hours
What Families Say
“Heritage Funeral and Cremation Service – Ballantyne Chapel is quietly nestled in Hunters Crossing off Lancaster Hwy, and from the moment I arrived, the setting felt peaceful and fitting. Robin was exceptional — she clearly explained all of the funeral and cremation services available, making it easy to choose the option that best met our needs. Pricing was very reasonable, and everything was delivered exactly as promised with no surprises. I felt genuinely comfortable throughout the entire process, which means a great deal during such a difficult time. I would wholeheartedly recommend Heritage Funeral and Cremation Service – Ballantyne Chapel to anyone.”
— Michael
“I called 3 places total for the cremation of my girlfriend’s daughter. The first call I made was to Heritage and thank God Robin answered the phone. I knew after speaking to her that she was the perfect person to handle this situation with care. Robin is caring, never was there any pressure or the feeling of, and she handled everything as if we were family. Take my advice in this very delicate situation you want Robin to handle all your funeral needs. You will thank her (and me for writing this review) after all is said and done.”
— Reeves Vaughn
“Robin and Lisa were absolutely filled with compassion , love, patience and kindness with our entire family under such trying times . They took care of everything and helped us with suggestions that we might not have been aware of . They watched over our mother from start to finish and they conducted a beautiful memorial service as well . Hugs and love to them for caring for us like they did. Charlene .”
— Charlene Somers
We can help with what comes next.
We file the life insurance claim and recover unclaimed property — the payout can help cover costs like these. $0 upfront.
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