Neptune Society
490 Grand Ave Ste 215, Oakland, CA, 94610
Questions to Ask When You Call
You're not expected to know this. These questions help you compare and avoid surprises.
“Can I see your General Price List?”
Federal law (FTC Funeral Rule) requires them to give you itemized pricing. You have every right to ask.
“Do you accept insurance assignment?”
This means they bill the insurance company directly. You don't pay thousands upfront and wait to be reimbursed.
“What's included vs. what's extra?”
Packages may not include everything. Ask about the casket, embalming, transportation, facility fees, and death certificate copies.
Know Your Rights
The FTC Funeral Rule protects you. Every funeral home must provide an itemized General Price List if you ask — in person or over the phone. You are never required to buy a package and can choose services individually. You also have the right to use a casket purchased elsewhere.
Payment & Financial Options
Average in California
$3,244 – $10,202
Source: NFDA 2023 · Direct cremation to traditional burial
If they had life insurance, it can cover this
Funerals in this area run $3,244–$10,202. If your loved one had a life insurance policy, the benefit can cover these costs — and we'll file the claim and handle the carrier for you, even without the policy number. $0 upfront, and nothing if it doesn't pay out.
Business Hours
What Families Say
“I can definitely recommend Neptune Society. The staff were friendly and professional and made the process smooth. We were able to use biodegradable urns we bought online.”
— BL West
“The Neptune Society took care of the most important arrangements after my father passed away. Very professional & compassionate.”
— Andrea Lavin
“As this is not my first interaction with making funeral arrangements; I can attest that the interactions with the staff there was amazing. We started with a phone call and had the pleasure of speaking with James. He walked me through the initial process and was there for me with multiple calls and questions. I then met with Yuri and received the same professional & caring experience. Dealing with the death of a loved one is always very difficult; but made easier with the people at Neptune society. Highly recommended ❤️”
— Lee Ann Clements
We can help with what comes next.
We file the life insurance claim and recover unclaimed property — the payout can help cover costs like these. $0 upfront.
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