Poole Funeral Home & Cremation Services of Cleveland
3000 Ralph Buckner Blvd NE, Cleveland, TN, 37311
Questions to Ask When You Call
You're not expected to know this. These questions help you compare and avoid surprises.
“Can I see your General Price List?”
Federal law (FTC Funeral Rule) requires them to give you itemized pricing. You have every right to ask.
“Do you accept insurance assignment?”
This means they bill the insurance company directly. You don't pay thousands upfront and wait to be reimbursed.
“What's included vs. what's extra?”
Packages may not include everything. Ask about the casket, embalming, transportation, facility fees, and death certificate copies.
Know Your Rights
The FTC Funeral Rule protects you. Every funeral home must provide an itemized General Price List if you ask — in person or over the phone. You are never required to buy a package and can choose services individually. You also have the right to use a casket purchased elsewhere.
Payment & Financial Options
Average in Tennessee
$2,246 – $7,063
Source: NFDA 2023 · Direct cremation to traditional burial
If they had life insurance, it can cover this
Funerals in this area run $2,246–$7,063. If your loved one had a life insurance policy, the benefit can cover these costs — and we'll file the claim and handle the carrier for you, even without the policy number. $0 upfront, and nothing if it doesn't pay out.
Services Offered
Business Hours
What Families Say
“The loss of a loved one is always a very sad and difficult time. However, the staff at Poole Funeral Home from day one was very compassionate, helpful and went the extra mile to make our few days of planning and organizing of our mother’s funeral bearable.The staff was always available for answering questions and having suggestions but never pushy. Because of our families being separated by many miles, we ended up having a burial and three weeks later, we had a celebration of life. The entire time the staff was available for support.The day of the service came and the facility was very accommodating. Poole allowed us to use their kitchen/breakroom for a catered meal after the service. We had 23 family members and we were very pleased with the space. Thank you to the staff at Pool Funeral Home for their help and caring.”
— Jerry
“Jenny Marshall was the absolute best in regards to taking care of the loss of our loved one. Her sweet compassionate and sensitive spirit was an encouragement to our family during this difficult time. Anytime we had questions concerning any part of the funeral process, she was there to help. Hands down, we reccomend Jenny to anyone looking for someone to help them in honoring, caring for, and providing burial and/or funeral services for their loved one.”
— The Delmottes
“The staff at Poole Funeral home was very professional and guided me with care as we went through final arrangements for my husband. They also created a lovely pamphlet used during the Memorial service held in the chapel and as a keepsake for attendees.”
— RJ Wenaas
We can help with what comes next.
We file the life insurance claim and recover unclaimed property — the payout can help cover costs like these. $0 upfront.
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