Ruby Funeral Services & Chapel, Inc.
1520 E Washington St, Springfield, IL, 62703
Questions to Ask When You Call
You're not expected to know this. These questions help you compare and avoid surprises.
“Can I see your General Price List?”
Federal law (FTC Funeral Rule) requires them to give you itemized pricing. You have every right to ask.
“Do you accept insurance assignment?”
This means they bill the insurance company directly. You don't pay thousands upfront and wait to be reimbursed.
“What's included vs. what's extra?”
Packages may not include everything. Ask about the casket, embalming, transportation, facility fees, and death certificate copies.
Know Your Rights
The FTC Funeral Rule protects you. Every funeral home must provide an itemized General Price List if you ask — in person or over the phone. You are never required to buy a package and can choose services individually. You also have the right to use a casket purchased elsewhere.
Payment & Financial Options
Average in Illinois
$2,620 – $8,240
Source: NFDA 2023 · Direct cremation to traditional burial
If they had life insurance, it can cover this
Funerals in this area run $2,620–$8,240. If your loved one had a life insurance policy, the benefit can cover these costs — and we'll file the claim and handle the carrier for you, even without the policy number. $0 upfront, and nothing if it doesn't pay out.
Services Offered
What Families Say
“I attended a funeral and was directed to enter through the back door even though they have a front door. I had to walk around the back but had to walk in the street because the sidewalks weren't clear. As an 80 year old woman, this is not acceptable. Also the bathroom had an out of order sign. My disabled daughter was told she could it only use it if it was an emergency. Definitely not good business.”
— Alice Smith
“My brother's funeral was this past Sunday, and I cannot express enough how grateful my family and I are for Ms. Ruby and her amazing staff. This was the first time we experienced a loss so close to home, and from the very beginning, Ruby guided us through every step with compassion, professionalism, and grace. She was always available—whether by phone or text—to answer any questions we had, no matter how big or small. Her knowledge and kindness helped ease a very difficult process. She ensured my brother looked peaceful and presentable, which meant the world to us. The facility itself was the perfect setting for his homegoing service, and the beautifully decorated recreational hall made the repass feel special and comforting for everyone who attended. Though I pray we won’t have to plan another funeral any time soon, I now know that when the time comes, we will be in excellent hands with Ruby and her dedicated team. Thank you for everything!”
— Shawntara Roberson
“0/10 Would not recommend. My family and I recently accompanied my mother to Ruby’s funeral home for a pre-planning appointment. Unfortunately, our experience was beyond disappointing. Ruby came across as extremely dismissive and unprofessional. Given the sensitive nature of funeral planning, we expected a level of compassion and patience that was noticeably lacking. We felt rushed and uncomfortable. This experience has led us to explore other funeral homes that demonstrate more empathy and respect for families planning ahead. I wouldn’t spend a dime with her, even if she was the only funeral home in town.”
— Autumn Osborne
We can help with what comes next.
We file the life insurance claim and recover unclaimed property — the payout can help cover costs like these. $0 upfront.
Are you Ruby Funeral Services & Chapel, Inc.?
Claim your free listing to receive the families we connect you with, show your services and pricing, and partner with MedaSynq — at no cost.
Claim your free listing