Chiles Funeral Home Inc
2100 Fairmount Ave, Richmond, VA, 23223
Questions to Ask When You Call
You're not expected to know this. These questions help you compare and avoid surprises.
“Can I see your General Price List?”
Federal law (FTC Funeral Rule) requires them to give you itemized pricing. You have every right to ask.
“Do you accept insurance assignment?”
This means they bill the insurance company directly. You don't pay thousands upfront and wait to be reimbursed.
“What's included vs. what's extra?”
Packages may not include everything. Ask about the casket, embalming, transportation, facility fees, and death certificate copies.
Know Your Rights
The FTC Funeral Rule protects you. Every funeral home must provide an itemized General Price List if you ask — in person or over the phone. You are never required to buy a package and can choose services individually. You also have the right to use a casket purchased elsewhere.
Payment & Financial Options
Average in Virginia
$2,495 – $7,848
Source: NFDA 2023 · Direct cremation to traditional burial
If they had life insurance, it can cover this
Funerals in this area run $2,495–$7,848. If your loved one had a life insurance policy, the benefit can cover these costs — and we'll file the claim and handle the carrier for you, even without the policy number. $0 upfront, and nothing if it doesn't pay out.
Services Offered
Business Hours
What Families Say
“I am grateful to the staff at Chiles Funeral Home for making one of the most difficult times of my life as simple and stress-free as possible. I would recommend them for your funeral needs. I contacted Chiles Funeral Home after the unexpected death of my mother. I knew that a burial was not an option and had no idea what to expect with a cremation. After calling around to a number of other funeral homes I spoked with Mr. Paul Matthews. He took the time to provide options for me on a traditional burial vs cremation. He answered all of my questions during my initial call and we scheduled a time to meet in-person to go over additional details. Mr. Matthews was patient throughout this process as my siblings and I decided what we wanted to do for our mother. It took us a while to make a decision but during this time there was no pressure. I loved that the service offerings and pricing were very clear and upfront with no hidden fees. We ultimately decided on a cremation with a memorial service at Chiles Funeral Home. On the day of the memorial my family and friends were treated with care and respect from the Chiles Funeral Home staff. They were professional and patient as we remembered our mother our way. Even after the memorial, the staff kept me updated on the status of my mother’s death certificate and made the process of receiving it easy. I am glad that I made the decision to use this service. THANK YOU!”
— Dana B
“The worst funeral home ever. The receptionist is very rude she shouldn’t be at that desk. I wouldn’t recommend this place to anyone. Growing up this use to be the top funeral home, they was so comforting and supporting. Now it’s like everybody always having a bad day and it’s strictly about the money.”
— ashley m
“I am writing this to let all know that Chiles Funeral Home on Fairmount Ave. They were there for the family of Jesse J Hurdle Sr. They did a.terrfic job on dealing with us on a sad occasion. They were easy to work with and the Service went Great. Thank you again for all you did for the.family. Rhonda”
— Rhonda Pittman
We can help with what comes next.
We file the life insurance claim and recover unclaimed property — the payout can help cover costs like these. $0 upfront.
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