Hillcrest Funeral Home
1060 N Carolina Dr, El Paso, TX, 79915
Questions to Ask When You Call
You're not expected to know this. These questions help you compare and avoid surprises.
“Can I see your General Price List?”
Federal law (FTC Funeral Rule) requires them to give you itemized pricing. You have every right to ask.
“Do you accept insurance assignment?”
This means they bill the insurance company directly. You don't pay thousands upfront and wait to be reimbursed.
“What's included vs. what's extra?”
Packages may not include everything. Ask about the casket, embalming, transportation, facility fees, and death certificate copies.
Know Your Rights
The FTC Funeral Rule protects you. Every funeral home must provide an itemized General Price List if you ask — in person or over the phone. You are never required to buy a package and can choose services individually. You also have the right to use a casket purchased elsewhere.
Payment & Financial Options
Average in Texas
$2,370 – $7,456
Source: NFDA 2023 · Direct cremation to traditional burial
If they had life insurance, it can cover this
Funerals in this area run $2,370–$7,456. If your loved one had a life insurance policy, the benefit can cover these costs — and we'll file the claim and handle the carrier for you, even without the policy number. $0 upfront, and nothing if it doesn't pay out.
Business Hours
What Families Say
“I did not expect the care and understanding of everyone we came in contact with, and I especially appreciated how stress free Mia made our heartfelt ordeal. She explained exactly how everything would take place. Thank you Hillcrest family for making our experience one with honesty and dignity.”
— Virginia Ryno
“I want to sincerely thank Hillcrest Funeral Home and Hector Chavira for the beautiful service they provided for my mom. Every detail was handled with care, compassion, and professionalism. My mom looked absolutely beautiful, peaceful and radiant, and that brought so much comfort to our family. The staff was kind, patient, and understanding during such a difficult time. We are truly grateful for the dignity and respect they showed throughout the entire process. Thank you for helping us honor her in such a meaningful way.”
— Yvette Hernandez
“Great service. Very responsive to calls and questions. Good quality for the price. Ordered flowers and they were amazing! Better than their pictures! Cards could have been Laminated better. Otherwise, good place to use when the time comes.”
— Gordon RN
We can help with what comes next.
We file the life insurance claim and recover unclaimed property — the payout can help cover costs like these. $0 upfront.
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