Arena's Inc.
260 East Ave, Rochester, NY, 14604
License #fe9361
Questions to Ask When You Call
You're not expected to know this. These questions help you compare and avoid surprises.
“Can I see your General Price List?”
Federal law (FTC Funeral Rule) requires them to give you itemized pricing. You have every right to ask.
“Do you accept insurance assignment?”
This means they bill the insurance company directly. You don't pay thousands upfront and wait to be reimbursed.
“What's included vs. what's extra?”
Packages may not include everything. Ask about the casket, embalming, transportation, facility fees, and death certificate copies.
“Do you offer payment plans?”
Many funeral homes allow you to spread the cost over time. Ask about down payments, terms, and financing options.
Know Your Rights
The FTC Funeral Rule protects you. Every funeral home must provide an itemized General Price List if you ask — in person or over the phone. You are never required to buy a package and can choose services individually. You also have the right to use a casket purchased elsewhere.
Payment & Financial Options
Average in New York
$3,368 – $10,595
Source: NFDA 2023 · Direct cremation to traditional burial
If they had life insurance, it can cover this
Funerals in this area run $3,368–$10,595. If your loved one had a life insurance policy, the benefit can cover these costs — and we'll file the claim and handle the carrier for you, even without the policy number. $0 upfront, and nothing if it doesn't pay out.
Business Hours
What Families Say
“Arena’s is amazing. It’s an other-worldly experience, the store is so immersive and the quality of their products, like their flowers and candles, are so great. I also love how well they wrap everything at purchase. We always make a point to come here whenever we visit Rochester.”
— Kieran Alton34
“They have design pieces to suit anyone's interest. Walking through the store is a treat in and of itself. They designed my bridal bouquet and it was absolutely beautiful! I took these pictures the day after the wedding, and even through the heat they still look amazing!”
— Elyse Lieb
“Emmy Wilk, I stopped in on this rainy day, because I had a client that wanted earthy beautiful natural flowers for a Thanksgiving centerpiece. I absolutely knew that I would find what I needed at Arenas!! I had excellent customer service and support, They even let me go in the walk in cooler and pick out flowers that were perfect for me!! Thank you so much!! Emmy”
— Emmy Wilk
We can help with what comes next.
We file the life insurance claim and recover unclaimed property — the payout can help cover costs like these. $0 upfront.
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