Carlson Funeral Home
45 Franklin Square, New Britain, CT, 06051
Questions to Ask When You Call
You're not expected to know this. These questions help you compare and avoid surprises.
“Can I see your General Price List?”
Federal law (FTC Funeral Rule) requires them to give you itemized pricing. You have every right to ask.
“Do you accept insurance assignment?”
This means they bill the insurance company directly. You don't pay thousands upfront and wait to be reimbursed.
“What's included vs. what's extra?”
Packages may not include everything. Ask about the casket, embalming, transportation, facility fees, and death certificate copies.
Know Your Rights
The FTC Funeral Rule protects you. Every funeral home must provide an itemized General Price List if you ask — in person or over the phone. You are never required to buy a package and can choose services individually. You also have the right to use a casket purchased elsewhere.
Payment & Financial Options
Average in Connecticut
$3,119 – $9,810
Source: NFDA 2023 · Direct cremation to traditional burial
If they had life insurance, it can cover this
Funerals in this area run $3,119–$9,810. If your loved one had a life insurance policy, the benefit can cover these costs — and we'll file the claim and handle the carrier for you, even without the policy number. $0 upfront, and nothing if it doesn't pay out.
Business Hours
What Families Say
“Went to find out about arrangements they were rude condescending and basically said not here. If I could leave 0 stars I would. I hope they have the day they deserve.”
— Marlene Johnson
“Very professional and compassionate care was provided to my family during our bereavement. The total cost for the funeral package was very reasonable. Kent Carlson was very helpful in recommending florists, contacting government offices and being available 24-7 if we had any questions. I would highly recommend Carlsons for all your funeral needs.”
— Dianne
“What wonderful care during a difficult time! Kent, Erik & Karalyn went out of their way to help and guide us through the entire process. They were kind, compassionate & always available for questions. They were very professional & made sure everything went smoothly. We are grateful for their care & highly recommend Carlson Funeral Home. Simply the best!”
— Julie Macdonald
We can help with what comes next.
We file the life insurance claim and recover unclaimed property — the payout can help cover costs like these. $0 upfront.
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