Heintzelman-Stephens Funeral Home, P.C.
274 N Krocks Rd, Allentown, PA, 18106
Questions to Ask When You Call
You're not expected to know this. These questions help you compare and avoid surprises.
“Can I see your General Price List?”
Federal law (FTC Funeral Rule) requires them to give you itemized pricing. You have every right to ask.
“Do you accept insurance assignment?”
This means they bill the insurance company directly. You don't pay thousands upfront and wait to be reimbursed.
“What's included vs. what's extra?”
Packages may not include everything. Ask about the casket, embalming, transportation, facility fees, and death certificate copies.
Know Your Rights
The FTC Funeral Rule protects you. Every funeral home must provide an itemized General Price List if you ask — in person or over the phone. You are never required to buy a package and can choose services individually. You also have the right to use a casket purchased elsewhere.
Payment & Financial Options
Average in Pennsylvania
$2,745 – $8,633
Source: NFDA 2023 · Direct cremation to traditional burial
If they had life insurance, it can cover this
Funerals in this area run $2,745–$8,633. If your loved one had a life insurance policy, the benefit can cover these costs — and we'll file the claim and handle the carrier for you, even without the policy number. $0 upfront, and nothing if it doesn't pay out.
Services Offered
Business Hours
What Families Say
“I cannot say enough about the exceptional care and professionalism provided by this funeral home. During one of the most difficult times of our lives, the staff offered compassion, patience, and genuine kindness. They guided us through every step with clarity and respect, making sure we never felt overwhelmed or alone. The facility was peaceful and beautifully maintained, creating a comforting environment for family and friends to gather and honor our loved one. Every detail—big and small—was handled with thoughtfulness, from the preparation of the service to the support offered afterward. What truly stood out was how personal everything felt. They listened, they cared, and they honored our wishes exactly as we hoped. Their dedication made a very emotional time just a little easier, and for that, we are deeply grateful. Erin, Anthony and Matthew are all wonderful! I highly recommend this funeral home to anyone seeking compassionate, professional, and respectful service during a time of loss.”
— Sylwia Juskowiak
“Following the unexpected death of my mother, and being new to the area, I was forced to find a funeral home in a matter of hours. I asked friends for recommendations and I heard the name Heintzelman-Stephens over and over. So glad I listened!. From the first phone call with them, all the way through to my last goodbye with my mom, I was completely impressed with the staff and their professionalism. Rodney Koch, the supervisor, was our first point of contact. He went above and beyond for our family. His dedication to his profession is evident and I’m so thankful for the respect he showed for my mom. I cannot recommend them enough!”
— Brooks Dailey
“If you are in the Allentown area, please consider using Stephens Funeral Home! Having buried multiple family members, this has been one of the most memorable and stress-less services to plan and hold. From Sammy the amazing therapy dog who we asked for by request, to providing the atrium room for light refreshments for out of town travelers, to the smoothless tech services of Anthony on Zoom & the mic, allowing us to arrive early to setup, all the water bottles & tissues, to the A-mazing slide show with cool transitions effects, ... I could go on. And what about all the parking space! Thank you, thank you for a wonderful & commemorative experience!”
— Roger Stear
We can help with what comes next.
We file the life insurance claim and recover unclaimed property — the payout can help cover costs like these. $0 upfront.
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