Moss Family Funeral Home
209 S Batavia Ave, Batavia, IL, 60510
Questions to Ask When You Call
You're not expected to know this. These questions help you compare and avoid surprises.
“Can I see your General Price List?”
Federal law (FTC Funeral Rule) requires them to give you itemized pricing. You have every right to ask.
“Do you accept insurance assignment?”
This means they bill the insurance company directly. You don't pay thousands upfront and wait to be reimbursed.
“What's included vs. what's extra?”
Packages may not include everything. Ask about the casket, embalming, transportation, facility fees, and death certificate copies.
“Do you offer payment plans?”
Many funeral homes allow you to spread the cost over time. Ask about down payments, terms, and financing options.
Know Your Rights
The FTC Funeral Rule protects you. Every funeral home must provide an itemized General Price List if you ask — in person or over the phone. You are never required to buy a package and can choose services individually. You also have the right to use a casket purchased elsewhere.
Payment & Financial Options
Average in Illinois
$2,620 – $8,240
Source: NFDA 2023 · Direct cremation to traditional burial
If they had life insurance, it can cover this
Funerals in this area run $2,620–$8,240. If your loved one had a life insurance policy, the benefit can cover these costs — and we'll file the claim and handle the carrier for you, even without the policy number. $0 upfront, and nothing if it doesn't pay out.
Services Offered
Business Hours
What Families Say
“Deeply Disappointing Experience Our experience with this funeral home was extremely disappointing. When we requested to move the funeral by one day so that more family members could attend, the funeral director, Brian Moss (who I believe is also the owner), became unreasonably angry. His attitude and behavior were unprofessional and made a very difficult time even harder for our family. We also had concerns about his demeanor and professionalism during our meeting. If you read through the other reviews (which we wish we had done first), you can see a clear pattern of similar complaints about Brian and his anger. We ultimately decided to go elsewhere and were relieved to find another funeral home that treated us with compassion and respect.”
— Terry
“Our vet recommended Moss Funeral Home for the care of our beloved cat when she passed, they were kind and gentle with my daughter who made the arrangements and made us feel cared for during our grief. It was a great comfort during our grief. They made the process easy and treated us with great care.”
— Kristina Wilson
“Highly Recommended, Moss Norris Funeral service in St Chatkes, IL. The service they provide to us, first arrangement, to the final burial, they provide us an Excellent service, for everything they did to my late husband, There’s a very professional Lady that helps us a lot, every steps of the way from the first meeting we had with her, to the final service. And she was there during the entire process of the service. I'am so happy, my entire family, relatives n friends so happy and appreciate everything they did. If you really going to find a very good service for final moment for your love ones, Go to MOSS NORRIS FUNERAL HOME IN ST. Charles, IL. HIGHLY RECOMMENDED. Sign: Mrs. Vi Fischer”
— Violeta Fischer
We can help with what comes next.
We file the life insurance claim and recover unclaimed property — the payout can help cover costs like these. $0 upfront.
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