Montano-Shea Funeral Home and Cremations
5 Steele Rd, New Hartford, CT, 06057
Questions to Ask When You Call
You're not expected to know this. These questions help you compare and avoid surprises.
“Can I see your General Price List?”
Federal law (FTC Funeral Rule) requires them to give you itemized pricing. You have every right to ask.
“Do you accept insurance assignment?”
This means they bill the insurance company directly. You don't pay thousands upfront and wait to be reimbursed.
“What's included vs. what's extra?”
Packages may not include everything. Ask about the casket, embalming, transportation, facility fees, and death certificate copies.
“Do you offer payment plans?”
Many funeral homes allow you to spread the cost over time. Ask about down payments, terms, and financing options.
Know Your Rights
The FTC Funeral Rule protects you. Every funeral home must provide an itemized General Price List if you ask — in person or over the phone. You are never required to buy a package and can choose services individually. You also have the right to use a casket purchased elsewhere.
Payment & Financial Options
Average in Connecticut
$3,119 – $9,810
Source: NFDA 2023 · Direct cremation to traditional burial
If they had life insurance, it can cover this
Funerals in this area run $3,119–$9,810. If your loved one had a life insurance policy, the benefit can cover these costs — and we'll file the claim and handle the carrier for you, even without the policy number. $0 upfront, and nothing if it doesn't pay out.
Services Offered
Business Hours
What Families Say
“Unfortunately, I have had to use their services twice in the last two years. Fortunately, the service provided was exceptional. Susan, one of the owners, is very professional, caring and compassionate. My head was spinning due to the grief, but Susan guided us through the process. She made a terrible time manageable. Without pressure, she explained our options, even offering money saving ideas. Susan clearly feels genuine empathy for her clients, and it shows. The whole staff were terrific, and I highly recommend them.”
— Steve Kahn
“Montano-Shea is the best funeral home out there.Thank you so much to all the staff! Everybody was so nice and you guys did such a great job with my grandma’s funeral. The respect and care you gave to my family helped us so much through our difficult time and we all appreciate it. Thank you again for all you have done for me and my family!”
— Jackson lynch
“There are several stages to the responsibility Susan and Jason took on. It started with them patiently sitting with my wife and her mother to create a burial trust. They were wonderful in explaining the trust and why and how to create it. It very accurately represented my mother-in-law's wishes and that minimized the stress of future decisions because they were already made. Next was when she passed, 6 years later. Seamlessly, they provided retrieval after a single phone call and got the process rolling on everything else. They reviewed the plans with us and made sure we were still comfortable with yesteryear's decisions. Then they arranged everything with the church and the cemetery for all else to happen with ease and without problems. The process of the wake went very smooth and they were very attentive to everyone's needs. Their interface with the church service was nearly invisible and appropriately timed. When we arrived at the cemetery all was in place and ready for us. Start to finish, they get six out of five stars. When you are going through this you really need someone to be steering the ride. Susan and Jason made it all happen, on the right time-line, and well. We do highly recommend Montano-Shea Funeral Home. John & Grace”
— John B
We can help with what comes next.
We file the life insurance claim and recover unclaimed property — the payout can help cover costs like these. $0 upfront.
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