Serenity Professional Mortuary and Cremation LLC
5625 Shirley Dr, Tyler, TX, 75708
Questions to Ask When You Call
You're not expected to know this. These questions help you compare and avoid surprises.
“Can I see your General Price List?”
Federal law (FTC Funeral Rule) requires them to give you itemized pricing. You have every right to ask.
“Do you accept insurance assignment?”
This means they bill the insurance company directly. You don't pay thousands upfront and wait to be reimbursed.
“What's included vs. what's extra?”
Packages may not include everything. Ask about the casket, embalming, transportation, facility fees, and death certificate copies.
“Do you offer payment plans?”
Many funeral homes allow you to spread the cost over time. Ask about down payments, terms, and financing options.
Know Your Rights
The FTC Funeral Rule protects you. Every funeral home must provide an itemized General Price List if you ask — in person or over the phone. You are never required to buy a package and can choose services individually. You also have the right to use a casket purchased elsewhere.
Payment & Financial Options
Average in Texas
$2,370 – $7,456
Source: NFDA 2023 · Direct cremation to traditional burial
If they had life insurance, it can cover this
Funerals in this area run $2,370–$7,456. If your loved one had a life insurance policy, the benefit can cover these costs — and we'll file the claim and handle the carrier for you, even without the policy number. $0 upfront, and nothing if it doesn't pay out.
Business Hours
What Families Say
“Here’s a polished 5-star review you can use: ⭐⭐⭐⭐⭐ I cannot say enough about the exceptional care and compassion you will Receive with Michael and his team. This mortuary and crematorium truly operates at a gold star standard in every way. During one of the most difficult times in your lives, they will treat your loved one with such dignity, respect, and tenderness. You can genuinely feel the love and reverence he gives to those who have passed, handling each deceased individual with the utmost care and professionalism. Just as importantly, he extends that same compassion and patience to the living loved ones left behind. Every question will be answered thoughtfully, every concern handled with grace, and every detail managed seamlessly. In a time of grief, having someone who honors both the departed and their families with such heartfelt dedication is an incredible gift. We are beyond grateful for the kindness, integrity, and gold star level of service. Highly, highly recommend.”
— Kandi Patterson
“Great people, professional service! They are so sweet, and really care about your loved ones!”
— Andrea Smith
“Wonderful customer service ! Would recommend.”
— Magan Hendrix
We can help with what comes next.
We file the life insurance claim and recover unclaimed property — the payout can help cover costs like these. $0 upfront.
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