Resthaven/Carr-Tenney Mortuary & Memorial Gardens
4310 E Southern Ave, Phoenix, AZ, 85042
Questions to Ask When You Call
You're not expected to know this. These questions help you compare and avoid surprises.
“Can I see your General Price List?”
Federal law (FTC Funeral Rule) requires them to give you itemized pricing. You have every right to ask.
“Do you accept insurance assignment?”
This means they bill the insurance company directly. You don't pay thousands upfront and wait to be reimbursed.
“What's included vs. what's extra?”
Packages may not include everything. Ask about the casket, embalming, transportation, facility fees, and death certificate copies.
Know Your Rights
The FTC Funeral Rule protects you. Every funeral home must provide an itemized General Price List if you ask — in person or over the phone. You are never required to buy a package and can choose services individually. You also have the right to use a casket purchased elsewhere.
Payment & Financial Options
Average in Arizona
$2,370 – $7,456
Source: NFDA 2023 · Direct cremation to traditional burial
If they had life insurance, it can cover this
Funerals in this area run $2,370–$7,456. If your loved one had a life insurance policy, the benefit can cover these costs — and we'll file the claim and handle the carrier for you, even without the policy number. $0 upfront, and nothing if it doesn't pay out.
Business Hours
What Families Say
“For the most part, our experience was favorable. However, we had an inexperienced young woman who had a lot of trouble with inputting our desires for very basic services. What should of taken an hour, took double that time. Finally the office manager had to step in and help. She was unable to vary her presentation at all even after listening to our simple instructions. Unfortunately, the "add on services" became her focal point during this emotional time for myself and family.”
— Melissa Todd
“I had a truly excellent experience with the staff at Resthaven. Cynthia Pryor was incredibly knowledgeable and provided detailed information about the burial services available. What impressed me most was her ability to handle such a sensitive topic with compassion and utmost professionalism. She took the time to answer all my questions, ensuring I felt comfortable throughout the process. Her support made what could have been a difficult conversation much easier to navigate. Respectfully Submitted, Dr. Karen Lynn Moore-Tyler”
— Karen Moore
“If I could give 0 stars I would. At first they were quick to help but once the money is collected, it’s impossible to get through to someone. My dad’s headstone and bench has been waiting to be installed for over 2 months. I understand it takes 4-6 weeks to install but it’s been well over 4-6 weeks. My mom has called multiple of times but they keep lying to her stating “we will move you up”. I recommend not coming. And the maintenance upkeep is terrible. They used to be so good and helpful. Not sure what happened.”
— Carissa Cortez
We can help with what comes next.
We file the life insurance claim and recover unclaimed property — the payout can help cover costs like these. $0 upfront.
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