Ballard Family Mortuary-Hilo
570 Kinoole St, Hilo, HI, 96720
Questions to Ask When You Call
You're not expected to know this. These questions help you compare and avoid surprises.
“Can I see your General Price List?”
Federal law (FTC Funeral Rule) requires them to give you itemized pricing. You have every right to ask.
“Do you accept insurance assignment?”
This means they bill the insurance company directly. You don't pay thousands upfront and wait to be reimbursed.
“What's included vs. what's extra?”
Packages may not include everything. Ask about the casket, embalming, transportation, facility fees, and death certificate copies.
Know Your Rights
The FTC Funeral Rule protects you. Every funeral home must provide an itemized General Price List if you ask — in person or over the phone. You are never required to buy a package and can choose services individually. You also have the right to use a casket purchased elsewhere.
Payment & Financial Options
Average in Hawaii
$3,618 – $11,380
Source: NFDA 2023 · Direct cremation to traditional burial
If they had life insurance, it can cover this
Funerals in this area run $3,618–$11,380. If your loved one had a life insurance policy, the benefit can cover these costs — and we'll file the claim and handle the carrier for you, even without the policy number. $0 upfront, and nothing if it doesn't pay out.
Business Hours
What Families Say
“I cannot recommend Ballard Family Mortuary highly enough especially the incredible Mr. and Mrs. Lee. They turned an overwhelmingly difficult time into a truly dignified and seamless experience after the sudden loss of my father Robert Perry Johnson Despite an extremely tight timeline, they prepared Dad’s body with the utmost care and respect for his service in Hawaii, then coordinated shipping to Texas in record time. We even received his death certificate faster than we thought possible. Every detail was handled with precision and urgency, yet never at the expense of compassion. Mr. and Mrs. Lee were exceptionally kind, thoughtful, and attentive throughout the entire grieving process. They listened, guided us gently through tough decisions, and made arrangements feel effortless during a time when nothing else did. Their empathy and professionalism brought us genuine comfort. If you’re looking for a funeral home that treats your loved one and your family like their own, choose Ballard. They go above and beyond with heart. Thank you, Mr. and Mrs. Lee, for honoring my dad so beautifully. 🙏”
— Princecine Johnson
“I cannot speak highly enough of the care and compassion we received from Ballard Mortuary. Mahana was an absolute gem—her patience, empathy, and grace brought light to a very heavy moment, and we will always remember her with deep gratitude.”
— Erin Maruoka
“Ballard Family Mortuary-Hilo was exceptional with the service they provided with my dad. I didn't know the first thing on what to do (this is my first experience with having to bury a loved one) Thank you so much Lani & Mahina. I would definitely recommend.”
— Pennie Vinluan Oandasan
We can help with what comes next.
We file the life insurance claim and recover unclaimed property — the payout can help cover costs like these. $0 upfront.
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