The Queen's Medical Center - West Oahu

“I cannot tell you how grateful I am for my nurse and doctor I had last night. I was able to address all my concerns. They both took their time made me not feel stressed or anxious. They truly cared! I knew I was in good hands! I literally cried because I have never felt like any doctor would Take the time and actually listen and try to fix the issues I was having.It was honestly the best experience I’ve ever had with a doctor ear nurse, especially here on this island. They had so many people they were trying to take care of. I felt like they did it in a timely in an efficient manner. I was in and out within 3 hours. Prescriptions were already sent to a pharmacy, and my worries and concerns were completely addressed. If I could leave 10 stars I would! If you need to go to the ER, I highly recommend Queens West!!!!”

— Brenna Dalrymple

“QUEENS WEST STAFF Our visit was 12/4/25 - 12/5/25 checked in about 10:00 am or so. My daughter felt unusual pain and symptoms were happening inside of her. That the symptoms were not normal. We felt she needed Emergency Room attention. What she thought was perhaps a UTI. It wasn’t that. Tests and more tests were done. Step by step things were being checked and eliminated through this visit. Finally, they came to her appendix. She had several symptoms that were causing us concern before choosing ER. (Once she said nausea, that told me ER. ) So a doctor finally came to see her because they believed she had caught an early sign of an appendix infection. All this is being shared because we are very thankful to EVERYONE at Queens West that had any hand in helping us through the whole ordeal. If we don’t have your name, my sincerest apologies. But here are the names and people I recall. It began from the security guard ( kind and thoughtful), a young female PA (sorry didn’t write your name down), Holly-ER nurse, Ianne, A boss in charge of nurses (name unknown), Rosalie pre-op area, Shelbey (sp?) and Kim (annex overflow in old chapel), Rose, and Romalynn (sp?) next day’s nurses (also in overflow in old chapel). The surgeon, especially, is Dr. Alfred Ines! You are a superb doctor and a caring and kind person. Thank you EVERYONE. We are thankful for all of you! Queens staff your bosses should be proud of you! Your EXCELLENT care and kindness shines through. We felt your genuine kindness!”

— D Roberts

“Absolutely terrible service. We waited FOUR hours for my husband to get a few simple stitches. He had a pretty deep wound — nothing life-threatening, but definitely urgent enough that we expected basic, timely care. Instead, we spent 3 long hours just waiting for a nurse to clean the wound, and then another full hour waiting for someone to finally come in and stitch him up. What made it worse is that the ER wasn’t even busy. Nurses and doctors were walking around, talking, and taking other patients who arrived after us. We completely understand that some cases are more emergent than others, but the lack of urgency, communication, and overall care was incredibly disappointing. We weren’t asking for much — just a quick in-and-out for a couple stitches. Instead, we left frustrated, tired, and honestly shocked at how poorly managed the whole experience was. If I could give them zero stars I WOULD!”

— Charity Mageo