Preston-Hanley Funeral Home & Crematory
405 Rusche St, Creve Coeur, IL, 61610
Questions to Ask When You Call
You're not expected to know this. These questions help you compare and avoid surprises.
“Can I see your General Price List?”
Federal law (FTC Funeral Rule) requires them to give you itemized pricing. You have every right to ask.
“Do you accept insurance assignment?”
This means they bill the insurance company directly. You don't pay thousands upfront and wait to be reimbursed.
“What's included vs. what's extra?”
Packages may not include everything. Ask about the casket, embalming, transportation, facility fees, and death certificate copies.
Know Your Rights
The FTC Funeral Rule protects you. Every funeral home must provide an itemized General Price List if you ask — in person or over the phone. You are never required to buy a package and can choose services individually. You also have the right to use a casket purchased elsewhere.
Payment & Financial Options
Average in Illinois
$2,620 – $8,240
Source: NFDA 2023 · Direct cremation to traditional burial
If they had life insurance, it can cover this
Funerals in this area run $2,620–$8,240. If your loved one had a life insurance policy, the benefit can cover these costs — and we'll file the claim and handle the carrier for you, even without the policy number. $0 upfront, and nothing if it doesn't pay out.
Business Hours
What Families Say
“Buster was phenomenal to work with, it was such a comfort that John sat in on the phone call as well. It truly felt like family was surrounding me with the two of them there walking me through everything. I have the upmost respect for what they do They have such caring loving hearts.”
— Patti Wallis
“I would highly recommend Preston-Hanley Funeral homes to anyone looking for their services. The staff is caring, compassionate, and very helpful. If they told us something would be done in a certain manner, it was done exactly as stated. My father had prearranged everything. When my siblings and I went to finalize plans, we were told that the casket he had picked out was no longer available. One of the replacement choices presented to us was an "upgrade" and was provided at no extra cost. In today's times where everything is an "extra cost" this was very much appreciated. This very difficult time in out lives was made a bit easier by all of the staff. Thank you Buster and your entire staff.”
— Michael Blank
“Treated like family! Helped with everything we needed to know and do concerning both our Mother and Fathers death arrangements and helped us with end of life tasks. My parents pre-planned their funeral wishes with Preston-Hanley staff and I plan to do the same.”
— Veronica Booth
We can help with what comes next.
We file the life insurance claim and recover unclaimed property — the payout can help cover costs like these. $0 upfront.
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