Whitley Memorial Funeral Home
303 Balch St, Kalamazoo, MI, 49001
Questions to Ask When You Call
You're not expected to know this. These questions help you compare and avoid surprises.
“Can I see your General Price List?”
Federal law (FTC Funeral Rule) requires them to give you itemized pricing. You have every right to ask.
“Do you accept insurance assignment?”
This means they bill the insurance company directly. You don't pay thousands upfront and wait to be reimbursed.
“What's included vs. what's extra?”
Packages may not include everything. Ask about the casket, embalming, transportation, facility fees, and death certificate copies.
“Do you offer payment plans?”
Many funeral homes allow you to spread the cost over time. Ask about down payments, terms, and financing options.
Know Your Rights
The FTC Funeral Rule protects you. Every funeral home must provide an itemized General Price List if you ask — in person or over the phone. You are never required to buy a package and can choose services individually. You also have the right to use a casket purchased elsewhere.
Payment & Financial Options
Average in Michigan
$2,370 – $7,456
Source: NFDA 2023 · Direct cremation to traditional burial
If they had life insurance, it can cover this
Funerals in this area run $2,370–$7,456. If your loved one had a life insurance policy, the benefit can cover these costs — and we'll file the claim and handle the carrier for you, even without the policy number. $0 upfront, and nothing if it doesn't pay out.
Services Offered
Business Hours
What Families Say
“We decided on an opem casket for mother. Whitley.wanted 5000 dollars up in front before they did anything. The day of the viewing there wasn"t a viewing. Because Whitley wanted more money. By the time Whitley was paid off mother's body was nof in gold enough shape for a viewing. So we ended up with a closed casket. My advice..stay away from this place. There r other choices in the Kalamazoo area who r more in tune to family needs.”
— Sanctus Emporium
“They provided free cremation services for my stillborn daughter and personally came to the hospital to pick her up from my room. Amazing human beings.”
— Raelyn
“OMG! We are h here today burying My fiance mother and we were doing a graveside service and as we were walking to the grave I notice the men who dug the grave and they were standing there beside the tent like they were part of the family I notice one guy playing a game of so called basket ball by thrown dressed flowers at another lady grave threat had the cave with beautiful flowers but the old one he was throwing we're dead and ugly and he was intermingling them by throwing them like darts that's when I was thinking these people got no manners and then they stood there and didn't want to give us time to ourselves as a family so they ask if they could proceed. So they started lowering the casket and the idiot that was throwing flowers at the other lady's grave some how dropped his mom's casket. That was the worst of things that could happen. Of course I went ham on him then the short chubby lady that was running the whole thing said it wasn't his fault. No comforting to the family only worried about who's fault or was and was on me about getting on him. M my advice is due h him on the spot he obviously had no respect for the graves and how his behavior wasn't appreciate and those dudes should never have been that close while the family said their last good bye. My advice to anyone thinking that they want to bury themselves or a loved one to highly reconsider. My advise to the short chunky lady that was running the show.... You should first and fire most make sure you are using god equipment to begging before you try to bury someone's. And get you ground keepers to hang out and act so insidiously at the shed and let the family have a moment to themselves. I would never suggest anyone go thru the experience we did.”
— Tabatha Garrett
We can help with what comes next.
We file the life insurance claim and recover unclaimed property — the payout can help cover costs like these. $0 upfront.
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