Heritage Life Story Funeral Homes
2120 Lake Michigan Dr NW, Grand Rapids, MI, 49504
Questions to Ask When You Call
You're not expected to know this. These questions help you compare and avoid surprises.
“Can I see your General Price List?”
Federal law (FTC Funeral Rule) requires them to give you itemized pricing. You have every right to ask.
“Do you accept insurance assignment?”
This means they bill the insurance company directly. You don't pay thousands upfront and wait to be reimbursed.
“What's included vs. what's extra?”
Packages may not include everything. Ask about the casket, embalming, transportation, facility fees, and death certificate copies.
Know Your Rights
The FTC Funeral Rule protects you. Every funeral home must provide an itemized General Price List if you ask — in person or over the phone. You are never required to buy a package and can choose services individually. You also have the right to use a casket purchased elsewhere.
Payment & Financial Options
Average in Michigan
$2,370 – $7,456
Source: NFDA 2023 · Direct cremation to traditional burial
If they had life insurance, it can cover this
Funerals in this area run $2,370–$7,456. If your loved one had a life insurance policy, the benefit can cover these costs — and we'll file the claim and handle the carrier for you, even without the policy number. $0 upfront, and nothing if it doesn't pay out.
Business Hours
What Families Say
“I had a very difficult end of life experience with my mother passing away from Alzheimer's. She was bedridden for over a year with a broken hip under home hospice. Our family underwent so much trauma seeing her decline. The night she passed, Heritage Funeral Home took care of every detail. Very special thanks to Rob Bergman of Heritage. He went above and beyond directing mom's funeral and really took great care and time understanding our needs. It is so very rare to experience such sincere service and professionalism. I had met with other funeral homes to review options anticipating mom's passing, but none presented themselves with the level of sincerity to match Heritage. End of life is the most important experience a family can have and Heritage was a blessing. Thank you.”
— Joseph Callahan
“Lee, Scott, and Rob took amazing care of our mom and our family during a difficult time. We truly cannot thank them enough for going above and beyond to honor our mom with the most beautiful funeral. Our hearts are so full, and we feel beyond grateful to have picked them to help us celebrate our beautiful mom's life. Thank you for your attention to detail, sympathy, and compassion. We are forever grateful. Jen and Dan”
— Cleans
“Heritage did a fabulous job seeing me and my brother Bill through all the steps with the passing of our sister. We do not live in the Grand Rapids area (Rochester, Michigan) and Ted, the funeral director, was there to lead us step by step with the process needed in this situation! Yesterday we were at the cemetery making arrangements for our sister Linda’s burial. I couldn’t have had everything go so smoothly without Ted at Heritage. I would highly recommend them. You can put your trust in Heritage Life Story Funeral Home for your loved ones!”
— josephjames510
We can help with what comes next.
We file the life insurance claim and recover unclaimed property — the payout can help cover costs like these. $0 upfront.
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