Hillcrest Memorial Gardens
1700 S Ocoee St, Cleveland, TN, 37311
Questions to Ask When You Call
You're not expected to know this. These questions help you compare and avoid surprises.
“Can I see your General Price List?”
Federal law (FTC Funeral Rule) requires them to give you itemized pricing. You have every right to ask.
“Do you accept insurance assignment?”
This means they bill the insurance company directly. You don't pay thousands upfront and wait to be reimbursed.
“What's included vs. what's extra?”
Packages may not include everything. Ask about the casket, embalming, transportation, facility fees, and death certificate copies.
Know Your Rights
The FTC Funeral Rule protects you. Every funeral home must provide an itemized General Price List if you ask — in person or over the phone. You are never required to buy a package and can choose services individually. You also have the right to use a casket purchased elsewhere.
Payment & Financial Options
Average in Tennessee
$2,246 – $7,063
Source: NFDA 2023 · Direct cremation to traditional burial
If they had life insurance, it can cover this
Funerals in this area run $2,246–$7,063. If your loved one had a life insurance policy, the benefit can cover these costs — and we'll file the claim and handle the carrier for you, even without the policy number. $0 upfront, and nothing if it doesn't pay out.
Business Hours
What Families Say
“They will not answer their phone. There is no way to contact them. They do not have voicemails set up on their phone. There is no way except to go there and half of the time they are not there. This is not just me, I know a lot of people are having the same problem with them.”
— Life Saver _1977
“This place is a joke!! It's been 9 months since Travis was buried and they still haven't put his headstone up nor will they ever answer the phone!!! DO NOT use this place if you can help it!!!”
— Raquel Wilson
“Have made several attempts to get in touch with someone but no answer can’t leave message”
— Vicki Cavett
We can help with what comes next.
We file the life insurance claim and recover unclaimed property — the payout can help cover costs like these. $0 upfront.
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