Universal Memorial Center

“I would like to express my dissatisfaction with the services provided by this funeral home. Unfortunately, my experience here was marked by a severe lack of customer service, professionalism, communication, and compassion. Additionally, I found their pricing to be comparable to that of corporate funeral homes. Externally, the appearance of the funeral home is unappealing and unkempt, with construction and debris scattered throughout the property. This lack of upkeep is disheartening and reflects poorly on the establishment. Moreover, unlike my experience at Resthaven, my family and I were not offered even the most basic amenities such as water or compassion during our visit. When we arrived for our scheduled appointment with the owner, Manuel, we were instead greeted by Kevin, who appeared unprepared and unaware of our situation. It was frustrating to have to repeat all the necessary information to him, especially after being assured that Manuel would be assisting us. Furthermore, Manuel's failure to uphold his promises and provide updates on my deceased loved one's case was deeply disappointing. When I raised my concerns with him, he displayed a lack of empathy and professionalism, failing to apologize for the inconvenience or remember important details. Instead, he offered excuses and disregarded my frustration. In light of these shortcomings, I would strongly advise others to consider alternative funeral homes, such as Resthaven, where they can expect to be treated with respect, compassion, and exceptional customer service. It is essential to choose a provider that values communication and fulfills their commitments to ensure a dignified farewell for your loved one.”

— Anali Rubio

“Manny and his staff handled my nephew’s services with the most respect. The services were beautiful and his staff totally respected us and had the most compassion, they’re absolutely amazing. I was amazed with Manny and his beautiful staff. Our loved one looked amazing, and the had the most incredible patience during our time of sorrow. A huge thank you to Universal South Mountain Mortuary.”

— Ursula Jacques

“We had my mother in laws funeral arranged by this company. At first they seemed very professional. During this time of loss. They painted a pretty picture for us. We paid for an escort to funeral and the day of, they told us it was not in our contract when we knew we paid almost $600. It was very embarrassing to have all our loved ones lined up ready to go the day off and told we didn’t pay for escort. Following business day, I called the facility and told them our issue…..it turns out we did pay for escort!!!!! They ended up refunding out money. We are saddened that we were not able to honor our loved one as she should. Don’t come here.”

— Brenda Martin