Shadow Mountain Mortuary
2350 E Greenway Rd, Phoenix, AZ, 85022
Questions to Ask When You Call
You're not expected to know this. These questions help you compare and avoid surprises.
“Can I see your General Price List?”
Federal law (FTC Funeral Rule) requires them to give you itemized pricing. You have every right to ask.
“Do you accept insurance assignment?”
This means they bill the insurance company directly. You don't pay thousands upfront and wait to be reimbursed.
“What's included vs. what's extra?”
Packages may not include everything. Ask about the casket, embalming, transportation, facility fees, and death certificate copies.
Know Your Rights
The FTC Funeral Rule protects you. Every funeral home must provide an itemized General Price List if you ask — in person or over the phone. You are never required to buy a package and can choose services individually. You also have the right to use a casket purchased elsewhere.
Payment & Financial Options
Average in Arizona
$2,370 – $7,456
Source: NFDA 2023 · Direct cremation to traditional burial
If they had life insurance, it can cover this
Funerals in this area run $2,370–$7,456. If your loved one had a life insurance policy, the benefit can cover these costs — and we'll file the claim and handle the carrier for you, even without the policy number. $0 upfront, and nothing if it doesn't pay out.
Business Hours
What Families Say
“Ever grateful to Hannah and her staff for helping us organize a lovely memorial service and accommodating our many questions and requests. At a time that was difficult, Hannah made it easy for us to honor our father well.”
— Darna Davis
“This is the 3rd time I have used Dignity, and by far the best experience by far. Megan at Shadow Mountain Mortuary was far and above the best experience in the worst of times. She was warm and compassionate; responding to my many questions and concerns, some on weekends and after hours which I never expected. She made my family feel like her own and listened to our concerns and found solutions. My husband was treated with dignity from the moment to 2 gentleman came to my home to get my husband and without asking, they placed the flag over him. There were so many little things that Megan and her team did that made up to the best experience in such a difficult time. I would highly recommend.”
— Karen Moran
“It was a great service put on by Shadow Mountain Mortuary. The staff was very attentive and willing to help in any way.”
— Andy Dohm
We can help with what comes next.
We file the life insurance claim and recover unclaimed property — the payout can help cover costs like these. $0 upfront.
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