Carolina Mortuary Service and Cremation

“Ben and Fred are very resourceful and kind, they help walk you through the process and make you feel at home while understanding everything that comes with losing a loved one! I would trust to use them again!”

— Chantelle Lynch

“In response to the business owner: As a business owner, it's important to maintain professionalism and separate personal and business communications. If you don't want calls to your personal cell, refrain from sharing that information and utilize a designated business phone. After reading another review, it seems that initially, this owner is very informative and helpful. However, once funds are received and further questions arise, such as in my case, seeking information on my dad’s death certificate after two weeks without any updates, their level of helpfulness diminishes. Instead of a simple apology and a request to call back during regular business hours, I encountered a rude and combative business owner angrily informing me that it was after hours and I shouldn't be calling him at home, despite initially providing his cell phone number with instructions to contact him for assistance. While I typically refrain from writing negative reviews, as I understand everyone has bad days, I believe in second chances and addressing grievances privately. However, this business owner's rude and combative behavior makes professional conversation impossible. It's clear he doesn't prioritize excellent customer service or respect for his customers. Sadly, in my time of grieving the loss of my father, who was incredibly important to me, I had to endure this unnecessary stress. I wouldn't want anyone else to experience what I went through tonight with this owner, especially during such a difficult time when we're already dealing with so much. While I lack experience in this particular line of business, having never had to bury anyone myself, I find it difficult to believe that all mortuaries offer such poor customer service. I suggest finding another mortuary, even if it's corporate as mentioned in his previous response, to ensure better treatment and support during such a sensitive time.”

— Felicia C.

“I wish to express my gratitude to the staff at Carolina Mortuary Service and Cremation for providing compassionate service for my father who passed away on Saturday. They were kind and respectful when coming to his home following his death and answering the questions I had. It was a difficult time which they understood and made easier. I would recommend Carolina Mortuary Service to anyone looking for funeral home. My heartfelt thanks to all who work there and assisted me during such a challenging time.”

— Lee Wilson