Reinbold & Pfeffer Family Funeral Home
818 State St, Manitowoc, WI, 54220
Questions to Ask When You Call
You're not expected to know this. These questions help you compare and avoid surprises.
“Can I see your General Price List?”
Federal law (FTC Funeral Rule) requires them to give you itemized pricing. You have every right to ask.
“Do you accept insurance assignment?”
This means they bill the insurance company directly. You don't pay thousands upfront and wait to be reimbursed.
“What's included vs. what's extra?”
Packages may not include everything. Ask about the casket, embalming, transportation, facility fees, and death certificate copies.
Know Your Rights
The FTC Funeral Rule protects you. Every funeral home must provide an itemized General Price List if you ask — in person or over the phone. You are never required to buy a package and can choose services individually. You also have the right to use a casket purchased elsewhere.
Payment & Financial Options
Average in Wisconsin
$2,370 – $7,456
Source: NFDA 2023 · Direct cremation to traditional burial
If they had life insurance, it can cover this
Funerals in this area run $2,370–$7,456. If your loved one had a life insurance policy, the benefit can cover these costs — and we'll file the claim and handle the carrier for you, even without the policy number. $0 upfront, and nothing if it doesn't pay out.
Services Offered
Business Hours
What Families Say
“My mother passed four years ago. Due to the circumstances prior to her passing, ( was in a nursing home for 9.5 years) I amended and reduced several things with her advanced funeral plan. I was questioned about having no service and “Don’t you want to finish the job?” It was totally insulting and disrespectful. I am an only child and had POA. I had taken care of my mother for 26 years plus being her advocate for nearly a decade while in a nursing home. They obviously were just interested in making an additional sale and trying to get me to do more grief spending. Upon her passing they told me the wrong date they actually buried her and insisted it was on a date when she was still alive!! It took several phone calls and antagonistic conversations before they finally admitted the error and gave me the correct date she was indeed actually buried. Absolutely HORRIBLE service and communication. My family had used this funeral home for many passings, but I would never hire their services again.”
— Laura Prellwitz
“Pfeffer was used for a family member's funeral. I and other family members met with Kevin to go over funeral plans. I was asking a few questions (paying money for these services so I had a few questions). I could tell by the look on his face he did not like my questioning and turned to me and said "I have answered your questions Little Girl!" That was completely unprofessional and rude on his part. I wanted to leave and never use this funeral home but it wasn't my choice at that point. Sorry to have questions but at the cost of this funeral, I had every right to ask questions. On top of that, we had wanted to play music for the funeral. Although the music was played, it was so poor quality you could barely hear it. I asked Kevin if he could turn it up or do something so people could enjoy the music and he gave me a snarky remark that was the best he could do! A portable boombox would have been better!”
— barb ander
“Kevin took great care of my grandparents.”
— Mark Bolster
We can help with what comes next.
We file the life insurance claim and recover unclaimed property — the payout can help cover costs like these. $0 upfront.
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