Berry Highland West
9913 Sherrill Blvd, Knoxville, TN, 37932
Questions to Ask When You Call
You're not expected to know this. These questions help you compare and avoid surprises.
“Can I see your General Price List?”
Federal law (FTC Funeral Rule) requires them to give you itemized pricing. You have every right to ask.
“Do you accept insurance assignment?”
This means they bill the insurance company directly. You don't pay thousands upfront and wait to be reimbursed.
“What's included vs. what's extra?”
Packages may not include everything. Ask about the casket, embalming, transportation, facility fees, and death certificate copies.
Know Your Rights
The FTC Funeral Rule protects you. Every funeral home must provide an itemized General Price List if you ask — in person or over the phone. You are never required to buy a package and can choose services individually. You also have the right to use a casket purchased elsewhere.
Payment & Financial Options
Average in Tennessee
$2,246 – $7,063
Source: NFDA 2023 · Direct cremation to traditional burial
If they had life insurance, it can cover this
Funerals in this area run $2,246–$7,063. If your loved one had a life insurance policy, the benefit can cover these costs — and we'll file the claim and handle the carrier for you, even without the policy number. $0 upfront, and nothing if it doesn't pay out.
What Families Say
“When we were faced with the tragic death of our son, Berry Highland West was so fantastic to work with. Everyone was so kind and compassionate. Alex walked us through the process and made things as easy as she could. Carla has been fantastic in helping us design our son's cremation bench.”
— Marlena Engstrom
“This was my first experience dealing with a mortuary. To be honest, we chose Berry Highland because it was convenient to our residence. Our choice proved to be the best decision we could have made. The personnel are very experienced and seemed to be dedicated to assisting the family. No question was left unanswered nor did we feel we were ignored. They treated us with professionalism and compassion. When we were dealing with the hardest decisions, they were there assisting and supporting us.”
— Judy Roberts-Bloss
“Persons taking body were respectful, professional and caring. Administrative work to move across state lines worked well. Cooperation with Virginia Funeral Home was flawless. No issues from my side. I was pleased.”
— John
We can help with what comes next.
We file the life insurance claim and recover unclaimed property — the payout can help cover costs like these. $0 upfront.
Are you Berry Highland West?
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