Phillips Memorial Home
64 Andrews St, Massena, NY, 13662
Questions to Ask When You Call
You're not expected to know this. These questions help you compare and avoid surprises.
“Can I see your General Price List?”
Federal law (FTC Funeral Rule) requires them to give you itemized pricing. You have every right to ask.
“Do you accept insurance assignment?”
This means they bill the insurance company directly. You don't pay thousands upfront and wait to be reimbursed.
“What's included vs. what's extra?”
Packages may not include everything. Ask about the casket, embalming, transportation, facility fees, and death certificate copies.
Know Your Rights
The FTC Funeral Rule protects you. Every funeral home must provide an itemized General Price List if you ask — in person or over the phone. You are never required to buy a package and can choose services individually. You also have the right to use a casket purchased elsewhere.
Payment & Financial Options
Average in New York
$3,368 – $10,595
Source: NFDA 2023 · Direct cremation to traditional burial
If they had life insurance, it can cover this
Funerals in this area run $3,368–$10,595. If your loved one had a life insurance policy, the benefit can cover these costs — and we'll file the claim and handle the carrier for you, even without the policy number. $0 upfront, and nothing if it doesn't pay out.
Services Offered
Business Hours
What Families Say
“Patrick, Michelle and all the staff were very professional, helpful and compassionate when my Mom passed away.They took a lot of pressure off our Family.Everything was beautiful. I highly recommend their services.”
— Tim Lashomb
“During such a tough time, my family could not have asked for better service and support. Patrick was responsive to our calls and texts, patient with us when we had questions, but most importantly he was extremely compassionate. He genuinely wanted to make sure that everything went smoothly. He contacted insurance companies for us, quickly arranged a private viewing for close family members to say a final goodbye before cremation, drafted an obituary for us to edit, and scheduled the calling hours all within a matter of days even during the hectic holiday season. He even stopped by the house multiple times to pick up materials for the calling hours and to drop off paperwork so we would not have to drive to Massena each time. He truly went above and beyond for us when we needed him most, and we are extremely grateful.”
— Lee Hammers
“I just cannot speak highly enough about the Phillips Memorial Home! The entire staff was extremely helpful and kind during a very difficult time. They handled every little minute detail with the utmost professionalism and made the entire experience so much easier. Every time I brought up a question or concern I was told, "Don't worry, we will handle that." You don't know what a relief that was! The knowledge, expertise and respect for our deceased mother was amazing. We are eternally grateful to them for the way they handled the delicate details and would not hesitate to refer them in the future.”
— Carol Kosulandich
We can help with what comes next.
We file the life insurance claim and recover unclaimed property — the payout can help cover costs like these. $0 upfront.
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