Ballard-Durand Funeral & Cremation Services
2 Maple Ave, White Plains, NY, 10601
Questions to Ask When You Call
You're not expected to know this. These questions help you compare and avoid surprises.
“Can I see your General Price List?”
Federal law (FTC Funeral Rule) requires them to give you itemized pricing. You have every right to ask.
“Do you accept insurance assignment?”
This means they bill the insurance company directly. You don't pay thousands upfront and wait to be reimbursed.
“What's included vs. what's extra?”
Packages may not include everything. Ask about the casket, embalming, transportation, facility fees, and death certificate copies.
Know Your Rights
The FTC Funeral Rule protects you. Every funeral home must provide an itemized General Price List if you ask — in person or over the phone. You are never required to buy a package and can choose services individually. You also have the right to use a casket purchased elsewhere.
Payment & Financial Options
Average in New York
$3,368 – $10,595
Source: NFDA 2023 · Direct cremation to traditional burial
If they had life insurance, it can cover this
Funerals in this area run $3,368–$10,595. If your loved one had a life insurance policy, the benefit can cover these costs — and we'll file the claim and handle the carrier for you, even without the policy number. $0 upfront, and nothing if it doesn't pay out.
Services Offered
Business Hours
What Families Say
“Losing my mother has been one of the most difficult experiences of my life, but the care, compassion, and professionalism shown by Ballard-Durand brought us comfort during an incredibly painful time. From the first phone call, the staff treated our family with genuine empathy and respect. Rebecca and Lauren guided us through every step of the process with patience and kindness, helping us make thoughtful decisions while honoring our mother's wishes. The service was beautifully arranged—dignified, peaceful, and exactly what we had hoped for. Every detail, from the floral arrangements to the printed materials and the coordination on the day of the service, was handled with sensitivity and care. We are so grateful for the support we received before, during AND after the services. I deeply appreciate how Ballard-Durand helped us say goodbye to our mother with grace and love. Thank you for making such a difficult time a little bit easier.”
— J'nelle Rainey
“Our experience with Ballard-Durand was positive as they were very responsive, respectful and helpful during this difficult time. Thank you so much for your support. Important to note that our experience at the Ferncliff Cemetery, with whom Ballard-Durand works for cremations, was very negative. Perhaps something Ballard-Durand could look into.”
— Lisa Archer
“As the widower of the deceased, I found the attention, sensitivity, and sense of empathy demonstrated by Mark Press, as well as the rest of the staff, to be excellent during this very difficult moment, as was the venue at Ballard-Durand and the procession to the crematorium.”
— Albert Calo
We can help with what comes next.
We file the life insurance claim and recover unclaimed property — the payout can help cover costs like these. $0 upfront.
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