Good Shepherd Pet Services
2054 Wilshire Ct SW B, Concord, NC, 28025
Questions to Ask When You Call
You're not expected to know this. These questions help you compare and avoid surprises.
“Can I see your General Price List?”
Federal law (FTC Funeral Rule) requires them to give you itemized pricing. You have every right to ask.
“Do you accept insurance assignment?”
This means they bill the insurance company directly. You don't pay thousands upfront and wait to be reimbursed.
“What's included vs. what's extra?”
Packages may not include everything. Ask about the casket, embalming, transportation, facility fees, and death certificate copies.
Know Your Rights
The FTC Funeral Rule protects you. Every funeral home must provide an itemized General Price List if you ask — in person or over the phone. You are never required to buy a package and can choose services individually. You also have the right to use a casket purchased elsewhere.
Payment & Financial Options
Average in North Carolina
$2,246 – $7,063
Source: NFDA 2023 · Direct cremation to traditional burial
If they had life insurance, it can cover this
Funerals in this area run $2,246–$7,063. If your loved one had a life insurance policy, the benefit can cover these costs — and we'll file the claim and handle the carrier for you, even without the policy number. $0 upfront, and nothing if it doesn't pay out.
Services Offered
Business Hours
What Families Say
“I used Good Shepherd Pet Services in Conover, NC for my pet’s cremation. Communication was extremely disappointing. I only received phone calls when additional services were being offered for purchase. When I called to ask about shipping, I was told someone was out shipping him and that I would receive a tracking number by text. I never received that tracking information. After waiting three days, I contacted my veterinarian and learned that my pet had already been delivered. When the package arrived, the outer box was filthy with a substance spilled on it. I paid for a paw print keepsake, but only the name is visible. Most upsetting, when I opened the wooden urn, the cremated remains were loose inside and leaking. This experience was extremely distressing during an already painful time. I am sharing this so others are aware of my experience.”
— Chelsea Bisonette
“I heard good shepherd is taking care of the man that lost his wife, home and 4 dogs in a house fire. They are cremating his dogs for free. This is such a nice and thoughtful thing to do. God bless.”
— Mary Winters
“If you are looking for an stress-free cremation process for your animal please do not use Good Shepard. This company used to be run so smoothly and the staff was always very kind and empathetic. Scott was a favorite among so many before he left. I am a veterinary professional at a hospital who uses and has used good shepard for years for their cremation services. Recently my family dog passed away and we elected to have his remains sent to good shepard. Their staff has contacted us twice asking for payment when we had already relayed to them this was a staff pet. It’s been almost 3 weeks since my doggy passed away and his remains have been waiting there this whole time without being returned to me because they “forgot” to mark him as a staff pet to be returned. I called up there today and spoke to a woman who told me “I don’t know what happened there, I don’t work in that department.” It seems their staff is incapable of adapting to changes in their environment and therefore is causing my family and I so much more added anxiety and stress. Please do better”
— Kayla Nantz
We can help with what comes next.
We file the life insurance claim and recover unclaimed property — the payout can help cover costs like these. $0 upfront.
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