City Cremations, Inc
130 Carew St, Springfield, MA, 01104
Questions to Ask When You Call
You're not expected to know this. These questions help you compare and avoid surprises.
“Can I see your General Price List?”
Federal law (FTC Funeral Rule) requires them to give you itemized pricing. You have every right to ask.
“Do you accept insurance assignment?”
This means they bill the insurance company directly. You don't pay thousands upfront and wait to be reimbursed.
“What's included vs. what's extra?”
Packages may not include everything. Ask about the casket, embalming, transportation, facility fees, and death certificate copies.
Know Your Rights
The FTC Funeral Rule protects you. Every funeral home must provide an itemized General Price List if you ask — in person or over the phone. You are never required to buy a package and can choose services individually. You also have the right to use a casket purchased elsewhere.
Payment & Financial Options
Average in Massachusetts
$3,119 – $9,810
Source: NFDA 2023 · Direct cremation to traditional burial
If they had life insurance, it can cover this
Funerals in this area run $3,119–$9,810. If your loved one had a life insurance policy, the benefit can cover these costs — and we'll file the claim and handle the carrier for you, even without the policy number. $0 upfront, and nothing if it doesn't pay out.
Services Offered
Business Hours
What Families Say
“I have to admit my son made all the arrangements for Pickup and services which went off without a hitch. When I received call for pickup it was as painless as possible. Since this was unexpected passing , I was relieved that pickup was that easy. Awesome job all around!!”
— Donald Sasen
“When you are dealing with a loss of a loved one, it can get overwhelming. City Creations was quick to respond and the overall process went smoothly. Their online process was also easy to navigate. When I went to pick up my father’s remains, the gentleman was extremely kind and professional.”
— Jenna Davis
“We live in Arizona and were not sure how to proceed when my sister died this October in Northampton. We contacted a few funeral homes there but their prices were quite high - more than we could spend comfortably. A kind person at one of those homes gave us the name of City Cremations. Our experience with them could not have been better. We were able to complete all paperwork by text. Everything went smoothly, and we received my sister's ashes two weeks after her death. The cost to us was less than half the amount we had been quoted by others. My sister would have been pleased. Special thanks to Manny, who worked with us on the phone. He was very sympathetic to our situation and got us through the process with a minimum of bother. Thanks to all at City Cremations, who helped us at a difficult time.”
— John Walsh
We can help with what comes next.
We file the life insurance claim and recover unclaimed property — the payout can help cover costs like these. $0 upfront.
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