Garland Brothers Funeral Home
143 Doctor M.L.K. W, Syracuse, NY, 13205
Questions to Ask When You Call
You're not expected to know this. These questions help you compare and avoid surprises.
“Can I see your General Price List?”
Federal law (FTC Funeral Rule) requires them to give you itemized pricing. You have every right to ask.
“Do you accept insurance assignment?”
This means they bill the insurance company directly. You don't pay thousands upfront and wait to be reimbursed.
“What's included vs. what's extra?”
Packages may not include everything. Ask about the casket, embalming, transportation, facility fees, and death certificate copies.
“Do you offer payment plans?”
Many funeral homes allow you to spread the cost over time. Ask about down payments, terms, and financing options.
Know Your Rights
The FTC Funeral Rule protects you. Every funeral home must provide an itemized General Price List if you ask — in person or over the phone. You are never required to buy a package and can choose services individually. You also have the right to use a casket purchased elsewhere.
Payment & Financial Options
Average in New York
$3,368 – $10,595
Source: NFDA 2023 · Direct cremation to traditional burial
If they had life insurance, it can cover this
Funerals in this area run $3,368–$10,595. If your loved one had a life insurance policy, the benefit can cover these costs — and we'll file the claim and handle the carrier for you, even without the policy number. $0 upfront, and nothing if it doesn't pay out.
Business Hours
What Families Say
“The experience my family had to deal with was horrific…. The total disregard for our feelings during our time of lost has been astounding….. Charles Garland was very arrogant, unprofessional & very absentminded when it came to the major details of my father’s arrangements….. Charles Garland made this time in our life very unpleasant & hard….. I WILL NEVER RECOMMEND Garland Brothers Funeral Home to ANYONE! Please use any other funeral home.”
— Jasmine Carpenter
“Worse experience ever! My mothers son applied for the Government assistant program to help pay for the Cremation afterwards we were NEVER informed it was FULLY PAID for so we didn't pick up the ASHES they didn't have the decent courtesy to let us know we could neither by mail OR phone call. So we thought thought we till OWED the Creator money and my poor 90 year old Mother stood WITHOUT her Husband Ashes. Everytime I call theres always an excuse and I've been going round in circles with the payment situation after I applied for FEMA thinking we still OWED the aprox $ 2000 e en while explaining it to him he was still not clear about anything only saying once you can have to Creamated Ashes and we are still waiting to see if they STIILL HAVE THEM?!”
— Evelyn Pendall
“Charles and the Staff were very pleasant to work with. My family and I appreciate all of the help we were given during this difficult time. They did their absolute best concerning our dad's appearance under the circumstances. In total, we are pleased with the services we were provided by Garland Brothers.”
— Kimberly Brewer
We can help with what comes next.
We file the life insurance claim and recover unclaimed property — the payout can help cover costs like these. $0 upfront.
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