O H Smith & Son Funeral Home
3009 Chestnut Ave, Newport News, VA, 23607
Questions to Ask When You Call
You're not expected to know this. These questions help you compare and avoid surprises.
“Can I see your General Price List?”
Federal law (FTC Funeral Rule) requires them to give you itemized pricing. You have every right to ask.
“Do you accept insurance assignment?”
This means they bill the insurance company directly. You don't pay thousands upfront and wait to be reimbursed.
“What's included vs. what's extra?”
Packages may not include everything. Ask about the casket, embalming, transportation, facility fees, and death certificate copies.
Know Your Rights
The FTC Funeral Rule protects you. Every funeral home must provide an itemized General Price List if you ask — in person or over the phone. You are never required to buy a package and can choose services individually. You also have the right to use a casket purchased elsewhere.
Payment & Financial Options
Average in Virginia
$2,495 – $7,848
Source: NFDA 2023 · Direct cremation to traditional burial
If they had life insurance, it can cover this
Funerals in this area run $2,495–$7,848. If your loved one had a life insurance policy, the benefit can cover these costs — and we'll file the claim and handle the carrier for you, even without the policy number. $0 upfront, and nothing if it doesn't pay out.
Services Offered
Business Hours
What Families Say
“THE BEST!! Thank you from the bottom of my heart! I want to express my sincere and heartfelt thank you for all that you did for my Mother’s Celebration of Life service. Your professionalism, patience, kindness, and personal care… There are just no words to express how very much it meant! You are truly an angel and I want to say thank you to you and everyone at OH Smith for the gentle care that they extended to my family. Your "family-like" care in the funeral service business was unmatched!”
— DAWN JOHNSON
“My family has entrusted all of our deceased family members to this funeral home. Everyone is always very professional and kind. My mother passed recently and when my sister and I went to discuss the arrangements, I had my twin 6 year old grandsons with me. The staff was very accommodating and made me feel at ease. I didnt have to worry about them in the front lobby. The Smith family is awesome to work with. They are quick and efficient. Thank you for taking great care of my mother.”
— Linda Ashby
“Mr. Smith, his daughter Chevala Painter, Mrs. Harris, Larry Copeland, and those we didn't personally meet, gave fabulous service to my family and me. They prepared my mother's body in a loving and caring fashion. The image I had of her immediately after her passing was not pretty. But the image of her I received at the family viewing has helped me in my healing and grieving process. My mother had pre-planned her funeral and OH Smith honored their contract with her... no problems! No wonder she and my other relatives have patronized OH Smith for over a decade!! O. H. SMITH, YOU ROCK!!! Thank you again and again for your dedicated and superb service at the time of our loss!”
— Sandi Thigpen
We can help with what comes next.
We file the life insurance claim and recover unclaimed property — the payout can help cover costs like these. $0 upfront.
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