Norman E Gannon & Sons, Inc. Funeral Home and Cremation Service
1075 Ridge Rd, Lackawanna, NY, 14218
Questions to Ask When You Call
You're not expected to know this. These questions help you compare and avoid surprises.
“Can I see your General Price List?”
Federal law (FTC Funeral Rule) requires them to give you itemized pricing. You have every right to ask.
“Do you accept insurance assignment?”
This means they bill the insurance company directly. You don't pay thousands upfront and wait to be reimbursed.
“What's included vs. what's extra?”
Packages may not include everything. Ask about the casket, embalming, transportation, facility fees, and death certificate copies.
Know Your Rights
The FTC Funeral Rule protects you. Every funeral home must provide an itemized General Price List if you ask — in person or over the phone. You are never required to buy a package and can choose services individually. You also have the right to use a casket purchased elsewhere.
Payment & Financial Options
Average in New York
$3,368 – $10,595
Source: NFDA 2023 · Direct cremation to traditional burial
If they had life insurance, it can cover this
Funerals in this area run $3,368–$10,595. If your loved one had a life insurance policy, the benefit can cover these costs — and we'll file the claim and handle the carrier for you, even without the policy number. $0 upfront, and nothing if it doesn't pay out.
Services Offered
Business Hours
What Families Say
“Planning and executing a mother's wake and funeral is something one can never prepare for both mentally and emotionally. I'm so fortunate to have placed that huge responsibility with Brian and Patrick Gannon. They have an unparralled reputation and certainly lived up to it. I met Brian to make pre-need arrangements 3 1/2 years prior to my mom's passing. He took all the time I needed and gave me such great recommendations. When my mother passed, all I had to do was call him and he took care of everything, including making the arrangements with Our Lady of Victory Basilica, in a timely manner. I never felt rushed, only valued. And, my mother looked just like the photograph I gave him. She'd be so proud! My family and friends marveled at the service extended to us by the Gannon family. I wholeheartedly recommend them.”
— Donna Vullo
“Compassionate, caring and empathetic we are so happy we entrusted our loved one to Gannon & Sons. They guided us through every step, but were never pushy… They listened and worked with us during an emotional time, making the sad journey bearable. We highly recommend.”
— Susan Christner
“Being in the funeral business ourselves, we know what to look for and what to expect in funeral service. Not only was Norman E. Gannon & Sons funeral home easy to work with, but they are a quality funeral family firm. We are pleased to have had the opportunity to work with them and will do so in the future. Overall, great people to do business with and if you are a funeral home looking for a connection in the Buffalo area, these are the people to go with. Thank you for your help!”
— Glenville Funeral Home
We can help with what comes next.
We file the life insurance claim and recover unclaimed property — the payout can help cover costs like these. $0 upfront.
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