Cook-Walden Chapel of the Hills Funeral Home
9700 Anderson Mill Rd, Austin, TX, 78750
License #1284
Questions to Ask When You Call
You're not expected to know this. These questions help you compare and avoid surprises.
“Can I see your General Price List?”
Federal law (FTC Funeral Rule) requires them to give you itemized pricing. You have every right to ask.
“Do you accept insurance assignment?”
This means they bill the insurance company directly. You don't pay thousands upfront and wait to be reimbursed.
“What's included vs. what's extra?”
Packages may not include everything. Ask about the casket, embalming, transportation, facility fees, and death certificate copies.
Know Your Rights
The FTC Funeral Rule protects you. Every funeral home must provide an itemized General Price List if you ask — in person or over the phone. You are never required to buy a package and can choose services individually. You also have the right to use a casket purchased elsewhere.
Payment & Financial Options
Average in Texas
$2,370 – $7,456
Source: NFDA 2023 · Direct cremation to traditional burial
If they had life insurance, it can cover this
Funerals in this area run $2,370–$7,456. If your loved one had a life insurance policy, the benefit can cover these costs — and we'll file the claim and handle the carrier for you, even without the policy number. $0 upfront, and nothing if it doesn't pay out.
Services Offered
Business Hours
What Families Say
“Elizabeth was compassionate, helpful and patient when helping me discuss the planning of my final wishes. The services that we discussed and were offered were what I was seeking. She went above and beyond to advise me of an option called an "Ossuary" that allowed me be "interred" in the same cemetery as my deceased fiancé who was buried in his family's plot. I might not be able to be buried with him but this helped me get as close to him as I could get. I would have never known about this if Elizabeth had not known about it and shared it with me. Bless you Elizabeth.”
— Tammy Porter
“When I first contacted them Lauren was the first person that I spoke with. She was there for and with me from the beginning to the end. She is very knowledgeable about everything you need. She returns calls,she keeps you posted on every stage or the next process taking place. She makes plans and phone calls if needed. She's very professional and patient. She walks you through everything taking place. Everyone we came in contact with was the same way. Friendly compassionate caring concerned. They call just to check on you. The form a Bond with you. THANKS TO ALL OFYOU!!!!”
— Carolyn Coleman
“Ashley and the entire Cook Walden team were very helpful and kind during a very difficult time for our family.”
— Kaity Hayward
We can help with what comes next.
We file the life insurance claim and recover unclaimed property — the payout can help cover costs like these. $0 upfront.
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