Werner-Gompf Funeral Services

“I attended a funeral today for my family member and I just wanted to say how these people acted. Upon arrival they asked how I was related to the family. I told them I am family. It's my brothers wife mom. They told me I would need to park in another parking lot. I said well I need to give them the music and videos. He said park but you will need to move later. When the grown children of the lady that had passed arrived to do the family showing, the one worker was very rude because the son was smoking. He is said "I guess it's smoke break time". As we are going in they tell me it's only family right now. My sister in law said she is family. It was a long service. We were going to do our final goodbye to our loved one and the workers said this concludes the services and the food will be at such and such address (which was not the right one) a family member had to correct them. They then went and took the blanket off the casket and shut the lid. The daughter asked what they were doing. They told her it was the end. The daughter said open the casket back up. So they did. The lady with the funeral home came back to the back and proceeded to tell the one man "these people have done taken over". I said "if you had asked us we could of told you we were doing a final goodbye, everyone deserves a chance to say goodbye". She said "of course they do but this is going to be such a cluster to get out of here (church). I told her that's okay we will figure it out. While everyone was saying their goodbyes I can hear them complaining about long winded pastors. Also saying something about work asking if the funeral was going to be done by 5. It was a little after 2. Many people were upset by the things that went on. Then they were snotty about turning your brights and blinkers on. Was even snotty upon arrival at the cemetery with the parking. When someone you love passes on you do not want to put up with is kind of behavior. You are grieving your loved one. The funeral home people you choose to take care of your loved one are supposed to be compassionate and understanding. I didn't see this with this funeral home.”

— Lori Conrad

“My father passed away and when his wife went to collect his ashes, the director instructed the employees not to give his wife the ashes due to her still owing on the bill. We have a recorded conversation of the employee saying this. Once my sister said “Lawyer”, the employee took her name and number for the director to call her. It is against the law to hold human remains as security for payment. (ORC chapter 4717.13) We still have not heard back from the funeral director. Whatever agreement they had with his wife, didn’t and couldn’t mean they could hold his ashes.”

— CATho

“My father past away and used them for his services. They informed me his services used up entire amount then called this year to insurance company they informed me different. That the funeral home cut a check to my Aunt in amount of 927.00 . But yet told me it was a provisonnal fee as if the policy wasn't paid for. It is right on my paper work a fee. . This place lied and said I was over it and I was the one who had to sign. But yet they gave my mother's sister who was not his wife or anything to him but a friend the remainder of the money. The insurance company said I was the one who should of gotten the remainder of the money . Now I get why they didn't want me to change his casket. Because they already cut the check to the aunt and realized they messed up . Me not knowing signed papers making it ok for this funeral home to work in cahoots with the scam . thankful tho I got my father's flag but my aunt got his sign book . I would never recommend this place after finding out thru insurance company who says we released a check to funeral home for you to take care of it and the funeral home should of released the left over money to you. . It a shame dishonest places are able to run. I know now to Never trust funeral homes as they lie for everything to work in their favor. And will lie. They never said we cut a check to your aunt they called it a fee. I still have the paperwork till this day. Pay attention to your policy's. Never trust funeral home to be honest.”

— Christine Stephens