Kuehl-Nicolay Funeral Home

“We appreciate the opportunity to provide feedback regarding our experience with this funeral home. Unfortunately, we feel the services did not meet expectations due to significant issues with organization, communication, and oversight. On the day of the service, there were multiple missteps: the priest began early before the family was fully present, the casket was closed abruptly without clear communication, and the service itself lacked direction, leaving family and guests uncertain of the order of events. The designated family viewing, which was supposed to be reserved for immediate family only, was not respected, as others were allowed to enter. In addition, a blessed cross went missing, and prayer cards that had been purchased were not distributed. Throughout these issues, funeral directors were not present in the service area and remained in their offices until we had to go and find them. When our concerns were raised, the response placed blame on miscommunication and the number of people involved, rather than taking accountability. As directors who oversee such services regularly, clearer communication and leadership should have been provided to guide both the family and the priest . Overall, what should have been a respectful and healing service instead became stressful and disorganized. While certain items were eventually addressed, the lack of preparation, presence, and professionalism diminished the experience for our family. We hope steps are taken to prevent similar issues for future families -Family of James Lopez”

— juliana dixon

“During a difficult time, Kuehl-Nicolay made the process of planning and facilitating my Dads services flawless. Melissa was very accommodating and understanding in every step of the process from beginning to end! (Cremation arrangements, Rosary, Prayer cards, flowers, Projector for slide show just everything we needed) she is the Best!! In the future they will be our selected Mortuary to take care of all of our funeral needs.”

— Patrick Gifford

“Kiana Ruiz made the whole cremation situation less painful for me in my unique circumstance. She stood beside me and offered empathy and quiet comfort and support. The other staff member who was there with us was genuine, empathetic, thorough and professional. Highly important qualities and traits for both women.”

— Lindsay Soto