Neptune Society
98 E Francis Ave, Spokane, WA, 99208
Questions to Ask When You Call
You're not expected to know this. These questions help you compare and avoid surprises.
“Can I see your General Price List?”
Federal law (FTC Funeral Rule) requires them to give you itemized pricing. You have every right to ask.
“Do you accept insurance assignment?”
This means they bill the insurance company directly. You don't pay thousands upfront and wait to be reimbursed.
“What's included vs. what's extra?”
Packages may not include everything. Ask about the casket, embalming, transportation, facility fees, and death certificate copies.
Know Your Rights
The FTC Funeral Rule protects you. Every funeral home must provide an itemized General Price List if you ask — in person or over the phone. You are never required to buy a package and can choose services individually. You also have the right to use a casket purchased elsewhere.
Payment & Financial Options
Average in Washington
$2,869 – $9,025
Source: NFDA 2023 · Direct cremation to traditional burial
If they had life insurance, it can cover this
Funerals in this area run $2,869–$9,025. If your loved one had a life insurance policy, the benefit can cover these costs — and we'll file the claim and handle the carrier for you, even without the policy number. $0 upfront, and nothing if it doesn't pay out.
Business Hours
What Families Say
“I very much appreciated Neptune during a difficult time. Having a person available to talk to 24 hrs a day impressed me the most. Everyone I spoke to was knowledgeable and took care of things that needed to be done. They explained each step for the process of the cremation in a very delicate way. Follow through was done down to the very last detail. Thank You Neptune”
— Kimberlie Witters
“The Neptune Society was incredibly kind and compassionate during one of the hardest times of our lives. My mom had her policy set up before she passed, and they made the entire process so simple and stress-free. Their support, professionalism, and gentle guidance meant so much to our family. I’m truly grateful for the care they provided and highly recommend them to anyone looking for a compassionate team during such difficult moments.”
— Linsey Aulisio Reid
“Lukas and Elizabeth were both very kind and professional during a very trying and emotional time. I appreciated the utmost respect they showed for my father who had passed away. I also appreciated the kind words and checking in afterwards. I am extremely grateful Neptune handled this for my family.”
— Stephanie James
We can help with what comes next.
We file the life insurance claim and recover unclaimed property — the payout can help cover costs like these. $0 upfront.
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