Nelsen Funeral Home & Crematory
4650 S Laburnum Ave, Richmond, VA, 23231
Questions to Ask When You Call
You're not expected to know this. These questions help you compare and avoid surprises.
“Can I see your General Price List?”
Federal law (FTC Funeral Rule) requires them to give you itemized pricing. You have every right to ask.
“Do you accept insurance assignment?”
This means they bill the insurance company directly. You don't pay thousands upfront and wait to be reimbursed.
“What's included vs. what's extra?”
Packages may not include everything. Ask about the casket, embalming, transportation, facility fees, and death certificate copies.
Know Your Rights
The FTC Funeral Rule protects you. Every funeral home must provide an itemized General Price List if you ask — in person or over the phone. You are never required to buy a package and can choose services individually. You also have the right to use a casket purchased elsewhere.
Payment & Financial Options
Average in Virginia
$2,495 – $7,848
Source: NFDA 2023 · Direct cremation to traditional burial
If they had life insurance, it can cover this
Funerals in this area run $2,495–$7,848. If your loved one had a life insurance policy, the benefit can cover these costs — and we'll file the claim and handle the carrier for you, even without the policy number. $0 upfront, and nothing if it doesn't pay out.
Business Hours
What Families Say
“My mother passed a little over 7 months ago and I finally feel strong enough to make this review. Nelsen Funeral Home & Crematory was wonderful. They were very supportive and compassionate throughout the whole process. I didn’t feel rushed and I didn’t feel pressured. I felt the coordinator was very transparent of all the cost and process and was also sensitive to my financial situation and helped my husband and I navigate and decide what was best suited for us. My mother couldn’t have been placed in better hands, and for that I appreciate the entire staff of Nelsen Funeral Home & Crematory.”
— Angela Lim
“We couldn't have been more pleased with the service and courtesy we received from Nelsen Funeral Home. From our initial meeting with Matthew to do the pre-planning to Melissa at the front office who did so much for us (including scanning a million photos) to Bobby and Michael for arranging/attending the services to those who came to the cemetery for the internment (which was delayed) in the rain to the aftercare we continue to receive . . . every question has been answered, every concern addressed (we had issues with the cemetery that were resolved by the funeral home) with compassion and efficiency. They made the process as smooth as possible and every little detail was attended to without us having to give too much thought to it. We were so impressed that we went ahead and made our pre-need arrangements. Thank you, Nelsens, for taking the stress out of this difficult time.”
— Dawn P
“Nelsen provided a very complete set of services for all arrangements necessary to care for our deceased love one. The Funeral Director was caring, reassuring, and totally focused on our needs - there was no pressure placed on us to choose services we did not want. The facilities were perfect for family, viewing, funeral, and reception. Highly recommend consulting with Nelsen if you need assistance with the death of a loved one.”
— Bram 38
We can help with what comes next.
We file the life insurance claim and recover unclaimed property — the payout can help cover costs like these. $0 upfront.
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