Hetherington & Deans Funeral Chapel
5176 Victoria Ave, Niagara Falls, ON, L2E
Questions to Ask When You Call
You're not expected to know this. These questions help you compare and avoid surprises.
“Can I see your General Price List?”
Federal law (FTC Funeral Rule) requires them to give you itemized pricing. You have every right to ask.
“Do you accept insurance assignment?”
Ask whether assignment is available for your policy and location, what fees apply, and what you must pay upfront. MedaSynq does not arrange assignments.
“What's included vs. what's extra?”
Packages may not include everything. Ask about the casket, embalming, transportation, facility fees, and death certificate copies.
Know Your Rights
Under the FTC Funeral Rule, funeral homes must give price information by telephone and a written General Price List when you visit in person. Federal law does not require them to send the list by mail or email. You can select individual goods and services and use a casket purchased elsewhere.
Help filing a known life insurance claim
If your family knows of a life insurance policy, Claim Assist can help file and follow up on the claim. The insurer decides whether to pay. There is no upfront fee; separate service terms apply.
Business Hours
What Families Say
“A big thank you goes out to Hetherington & Deans for taking care of both my mom and dad's cremation and funeral services. Words like professional, compassionate, empathetic, understanding and accommodating come to mind. First class service in all areas especially for the little things that are often forgotten when trying to deal with the loss of a loved one. A very special thank you to Holly who was a tremendous help. Holly made the entire process so much easier to deal with. She has a heart of gold, a very engaging personality, felt like she was part of the family, especially with the recent passing of my dad. On behalf of the Cournoyea family, we have appreciated everything you have done! Without hesitation, we give Hetherington and Deans 5/5 stars.”
— Darrin Cournoyea
“Heatherington & Deans delivered an exceptional experience at a time when we really needs it. Mandie was able to anticipate all of our needs and provided an atmosphere of love and celebration in just 3 days. Thankyou Mandie so much.”
— Lorelei Nikolov
“I highly recommend using this funeral home. This was my 2nd unfortunately using their service. Extremely caring and helpful, definitely went above and beyond this time for me, was saying goodbye to my mother. They made me feel, like she was super important to them and also made the process easy, considering I did it alone. Jennifer in reception remembered me everytime I called and who, I was dealing with. Mandie was extraordinary, I use humour to deal with difficult situations and she appropriately laughed but also made sure everything was handled with care. She helped me so much. Also I could tell that her sincerity for my loss was genuine. She gave my son a adorable stuffed animal which, I absolutely love. 1st using the service was also top notch, I remember the funeral home, accommodating all of my requests, which were unique to the situation. Highly recommended.”
— Jennifer Johnston
We can help with what comes next.
If your family knows of a life insurance policy, Claim Assist can help file and follow up on the claim. No upfront fee; the service fee and terms are disclosed before you enroll.
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