Deer Creek Funeral Service
7440 San Ramon Rd, Dublin, CA, 94568
License #FD1590
Questions to Ask When You Call
You're not expected to know this. These questions help you compare and avoid surprises.
“Can I see your General Price List?”
Federal law (FTC Funeral Rule) requires them to give you itemized pricing. You have every right to ask.
“Do you accept insurance assignment?”
This means they bill the insurance company directly. You don't pay thousands upfront and wait to be reimbursed.
“What's included vs. what's extra?”
Packages may not include everything. Ask about the casket, embalming, transportation, facility fees, and death certificate copies.
Know Your Rights
The FTC Funeral Rule protects you. Every funeral home must provide an itemized General Price List if you ask — in person or over the phone. You are never required to buy a package and can choose services individually. You also have the right to use a casket purchased elsewhere.
Payment & Financial Options
Average in California
$3,244 – $10,202
Source: NFDA 2023 · Direct cremation to traditional burial
If they had life insurance, it can cover this
Funerals in this area run $3,244–$10,202. If your loved one had a life insurance policy, the benefit can cover these costs — and we'll file the claim and handle the carrier for you, even without the policy number. $0 upfront, and nothing if it doesn't pay out.
Services Offered
Business Hours
What Families Say
“My mother was diagnosed with Stage 4 pancreatic cancer. So my sister and I planned a last minute to fly from Denver,Co to the Philippines. Well, the cancer had progressed and we had to stop in California. Mom passed while we were here. We contacted Deer Creek to assist us. Jay and Susan were responsive to all calls and messages. They weren't able to answer every call at every minute but stayed in contact every day. They understood we were out of town and we were going to wait for our mother's ashes to take home. They explained everything on "what" to expect and realistic time frames for the process. Everything was professional from the first call to the final hand over of my mom's remains. One thing I really admired is that they had no "expedited fee" like other funeral services to "speed things up". Because fact is you cannot rush a medical examiner.”
— habbaniyah1
“Avoid at all cost!!!!! The owner Jay is super rude and it was a headache to deal with him. He made our already sad moment even worst. He overcharges and hurries you, takes no time to explain anything or show you options just tries to get you out of the office as quickly as possible. He charged us twice the amount mortuaries charge for the viewing. Deer Creek is not a mortuary but just an agency. Go anywhere but here. We were so upset by the whole ordeal we went through going with Deer Creek and dealing with Jay. He has another office in Walnut Creek so avoid that one too.”
— 41.22 Inc.
“My aunt passed away August 30,2019 and when they pulled the casket out of the Hurst I saw how cheap it was and when they pulled her casket out of the Hurst it was dusty from sitting in the funeral home and when Jay saw how dusty it was he said quote, you get what you pay for, worst experience ever. Will never use them ever again. He rushed us to finish quickly and didn't pay any attention to the family.or give any condolences at all he shouldn't be a funeral director and owner he is a bad guy. And to make things worse he went to my aunt's church and he's supposed to be a Christian and he doesn't act like it he knew my aunt as well which made it even worse he seems to hate his job. He has not one but two locations he was not the nicest and he apologized after I called him”
— Not again Misner
We can help with what comes next.
We file the life insurance claim and recover unclaimed property — the payout can help cover costs like these. $0 upfront.
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