Palm Heights Mortuary
3711 S Zarzamora St, San Antonio, TX, 78225
Questions to Ask When You Call
You're not expected to know this. These questions help you compare and avoid surprises.
“Can I see your General Price List?”
Federal law (FTC Funeral Rule) requires them to give you itemized pricing. You have every right to ask.
“Do you accept insurance assignment?”
This means they bill the insurance company directly. You don't pay thousands upfront and wait to be reimbursed.
“What's included vs. what's extra?”
Packages may not include everything. Ask about the casket, embalming, transportation, facility fees, and death certificate copies.
Know Your Rights
The FTC Funeral Rule protects you. Every funeral home must provide an itemized General Price List if you ask — in person or over the phone. You are never required to buy a package and can choose services individually. You also have the right to use a casket purchased elsewhere.
Payment & Financial Options
Average in Texas
$2,370 – $7,456
Source: NFDA 2023 · Direct cremation to traditional burial
If they had life insurance, it can cover this
Funerals in this area run $2,370–$7,456. If your loved one had a life insurance policy, the benefit can cover these costs — and we'll file the claim and handle the carrier for you, even without the policy number. $0 upfront, and nothing if it doesn't pay out.
Business Hours
What Families Say
“My family used their services for my grandmother's funeral. It was beautiful. The font desk were polite and nice. The restrooms were very clean. The Cafe room was clean as well.”
— Meri25
“Julian cruz provided us my dad's funeral information showing 9am chapel opening with the memorial service at 11am. My dad's urn did not arrive until about 1015am and the $300 plus flowers did not get there till almost 1045am. He had no remorse about the lateness or the bad experience we had on our dad's funeral services. I left emails for the manager Mr Hoffman and emailed another worker and I never recieved a response. I would not recommend this location. They might tell you they care about their clients but they do not.”
— Amelia Mireles
“We chose this mortuary because Melody answered the phone cheerfully and gave us sensible prices, plus it was the closest to our mom's preplanned lot at San Fernando. We didn't like having to make an appt but could imagine the turmoil sometimes if they didn't have that system. Julian Castro is phenomenal. He guaranteed me that everything would be exactly perfect and he made everything exactly perfect. My mom truly did look rested and asleep and just as she looked in life. I couldn't believe it. I've never seen such a good job. The staff are all kind but not sniveling and professional but not distant, and the prices are the lowest of 6 that I called. You can't go wrong here. We are going to set up our own creations next week.”
— Sharron Smith
We can help with what comes next.
We file the life insurance claim and recover unclaimed property — the payout can help cover costs like these. $0 upfront.
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