Nelson Family Mortuary
4780 N University Ave, Provo, UT, 84604
Questions to Ask When You Call
You're not expected to know this. These questions help you compare and avoid surprises.
“Can I see your General Price List?”
Federal law (FTC Funeral Rule) requires them to give you itemized pricing. You have every right to ask.
“Do you accept insurance assignment?”
This means they bill the insurance company directly. You don't pay thousands upfront and wait to be reimbursed.
“What's included vs. what's extra?”
Packages may not include everything. Ask about the casket, embalming, transportation, facility fees, and death certificate copies.
Know Your Rights
The FTC Funeral Rule protects you. Every funeral home must provide an itemized General Price List if you ask — in person or over the phone. You are never required to buy a package and can choose services individually. You also have the right to use a casket purchased elsewhere.
Payment & Financial Options
Average in Utah
$2,370 – $7,456
Source: NFDA 2023 · Direct cremation to traditional burial
If they had life insurance, it can cover this
Funerals in this area run $2,370–$7,456. If your loved one had a life insurance policy, the benefit can cover these costs — and we'll file the claim and handle the carrier for you, even without the policy number. $0 upfront, and nothing if it doesn't pay out.
Services Offered
Business Hours
What Families Say
“From the beginning to the end, our experience with Nelson Family Mortuary was excellent. Whenever we had problems, they quickly resolved them. We especially appreciated the personal touches Lance gave to our family. The website to help us honor our mother, the programs and the respectful way in which they dealt with our mother and us were wonderful. I would highly recommend this mortuary for your services.”
— Guy Hill
“Nelson's took a very traumatic situation and made it remarkably smooth. They handled the entire funeral for my mother within 48 hours of her passing! She looked beautiful: Hair, makeup, and even a new clothing. The flowers were elegant and just like we wanted. The timing was perfect and I was surprised they could pull it all off so fast. The online presence made it so family that was not able to travel could still attend and leave messages. Every detail was taken care of with honor to my mother. Thank you to all who assisted!”
— Suzy Salazar
“I would not trust anyone but Lance Nelson when saying goodbye to a loved one. This if our fourth experience (elderly parents) and each were 5 star. Everything was taken care of to perfection, regardless of venue. We had two services and meals at the mortuary, one service at the church, and one graveside. Each one amazing.”
— Elaine Jarvie
We can help with what comes next.
We file the life insurance claim and recover unclaimed property — the payout can help cover costs like these. $0 upfront.
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