City View Funeral Home

“A beautiful and quiet location. Parts of this cemetery are lovingly tended. Many areas look like a dollar store. It’s unfortunate that Salem’s oldest citizens and veterans reside in such an undignified and trashy environment.”

— Pamela Bilderbeck

“Sadly we have had to use your services several times. In the worst of times you guys provide the absolutely best and most compassionate care and service. Rick has now helped us with 3 family members and I hope you are around when Or if I need your service!”

— Jesse Greene

“I have never written a review of a funeral home much less advised people to stay away from one. Our experience having a family member recently interred at City View Cemetery was beyond terrible – it was appalling. To say the owner Rick lacks communication skills is an understatement. My emails and phone calls were routinely unanswered which laid the onus on me to make sure arrangements were in motion – I live on the east coast. I repeatedly emailed simple, routine requests such as quotes for burial options, paperwork that my elderly father needed to sign, a proof of the marker (which when I finally received was backward – date of death first followed by date of birth). It’s almost like this was their first funeral. Rick assured me in April that a marker only takes 4-6 WEEKS to secure so I would able to order it in time for a June service. He actually added that that because my brother’s marker was smaller than the average size his would only take a MONTH. When I arrived in June I was told by another employee it routinely takes 4-6 MONTHS for a marker to be produced. No apology that I had been misinformed by THE OWNER. Twice I had a local family member go to City View in person to gather information I couldn’t get out of Rick. He never offered an apology except to tell me how “busy” he was. In May, Rick and I discussed over the phone that the date of my brother’s interment in June and we set a date and time. When I arrived in Oregon I called to confirm as I had no faith that this had been scheduled and could not get a written confirmation from Rick (or an invoice which I requested THREE times). I spoke to someone I believe was named Kevin on June 3 and not surprising he had to call me back because he couldn’t find any information concerning the scheduled placement. I have no doubt that if I hadn’t called and we had just showed up there would have been no preparations made. And to make matters worse when we did show up, we were told by Kevin (again, this person never introduced himself to us or even offered condolences – I think his name was Kevin) that markers take 4-6 MONTHS and we were asked to fill out additional paperwork before my father was asked to write a check – right before he buried his son. What is wrong with these people? The lack of professionalism and compassion was truly shocking. When we left the grave site, I asked the man who oversaw the placement if we would be notified once the marker was received and he replied that he thought they could that for us. What? Wouldn’t it just be routine to let a customer know that their love one’s maker has arrived? All I could wonder was why these two brothers are in this business since they clearly don’t care. Their actions don’t relay any sense of empathy or sensitivity to a grieving family. And I do have a point of comparison – when my mother died, the services provided by Golden Funeral Service was what a grieving family should expect: professionalism, compassion, competency - they went out of their way to make it easier for us – not harder. We didn’t have to monitor their employees to make sure they were doing their jobs. All I can think of are those poor people going to City View Funeral Home and Cemetery at one of the lowest points in their lives and the sloppy and inattentive treatment they can expect. GO SOMEWHERE ELSE.”

— Sue Hendrickson