Bennie Smith Funeral Home
917 W Isabella St, Salisbury, MD, 21801
Questions to Ask When You Call
You're not expected to know this. These questions help you compare and avoid surprises.
“Can I see your General Price List?”
Federal law (FTC Funeral Rule) requires them to give you itemized pricing. You have every right to ask.
“Do you accept insurance assignment?”
This means they bill the insurance company directly. You don't pay thousands upfront and wait to be reimbursed.
“What's included vs. what's extra?”
Packages may not include everything. Ask about the casket, embalming, transportation, facility fees, and death certificate copies.
Know Your Rights
The FTC Funeral Rule protects you. Every funeral home must provide an itemized General Price List if you ask — in person or over the phone. You are never required to buy a package and can choose services individually. You also have the right to use a casket purchased elsewhere.
Payment & Financial Options
Average in Maryland
$2,869 – $9,025
Source: NFDA 2023 · Direct cremation to traditional burial
If they had life insurance, it can cover this
Funerals in this area run $2,869–$9,025. If your loved one had a life insurance policy, the benefit can cover these costs — and we'll file the claim and handle the carrier for you, even without the policy number. $0 upfront, and nothing if it doesn't pay out.
Business Hours
What Families Say
“They are rude and unprofessional. Been twice for two of my loved ones and had an very unpleasant experience BOTH time. Imagine paying for service just for to be mistreated at the literally the worst times of your life.”
— Shante Stubbs
“From first phone call 11-2-2021, to have my Dad's body picked up, to date of service, 11-12-2021, Bennie Smith staff at Salisbury location was very courteous, respectful, helpful, patient the whole way through the process. The staff was very knowledgeable and explained everything very thoroughly. They went above and beyond to satisfy me and my family. I was very pleased with their services. They showed compassion to me and my family. I can''t say enough about the staff, including Ms. Priscilla, Ms. Yvette, Ms. Willa, Ms. Cheryl and I even spoke with a couple of the guys on the staff but didn't get their names. Sorry if I left anyone out. The whole staff was helpful to me. I even spoke with Dover location staff by phone a couple times and they were very helpful. I thank God for them and may he continue to bless this business. I recommend this business. You will not be disappointed.”
— Way Mitchell
“They are very rude, my mothers name was misspelled and they asked for her license to fix it when we first made arrangements for her at this funeral home. However, the death certificate still had the INCORRECT name. We asked to get it amended, and even then the lady in charge of amending responded in such a rude manner. I called to check on the amendment almost a week later for my sister, and she thought I was her. She seemed to get irritated, repeated to me the same thing three times in such a disrespectful manner and told me I wasn’t listening! I was just trying to get an answer to the question I asked… which obviously didn’t get answered. Felt like I was just getting yelled at for something that’s not my fault! Why wouldn’t you be kind to somebody calling regarding a mistake; trying to figure out what’s going on?!?!”
— Amber Handy
We can help with what comes next.
We file the life insurance claim and recover unclaimed property — the payout can help cover costs like these. $0 upfront.
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