White Haven Memorial Park
210 Marsh Rd, Pittsford, NY, 14534
Questions to Ask When You Call
You're not expected to know this. These questions help you compare and avoid surprises.
“Can I see your General Price List?”
Federal law (FTC Funeral Rule) requires them to give you itemized pricing. You have every right to ask.
“Do you accept insurance assignment?”
This means they bill the insurance company directly. You don't pay thousands upfront and wait to be reimbursed.
“What's included vs. what's extra?”
Packages may not include everything. Ask about the casket, embalming, transportation, facility fees, and death certificate copies.
Know Your Rights
The FTC Funeral Rule protects you. Every funeral home must provide an itemized General Price List if you ask — in person or over the phone. You are never required to buy a package and can choose services individually. You also have the right to use a casket purchased elsewhere.
Payment & Financial Options
Average in New York
$3,368 – $10,595
Source: NFDA 2023 · Direct cremation to traditional burial
If they had life insurance, it can cover this
Funerals in this area run $3,368–$10,595. If your loved one had a life insurance policy, the benefit can cover these costs — and we'll file the claim and handle the carrier for you, even without the policy number. $0 upfront, and nothing if it doesn't pay out.
Business Hours
What Families Say
“My son has been on the nature trail since 2020. It used to be nice and well kept up. I was extremely upset when I went to visit him the other day and his trail has just been forgotten. No upkeep at all. The path used to be mulched and the grass/weeds between the stones were managed. Now, the trail is just grass and weeds and there has been no upkeep whatsoever. They have recently put several new trails in with a beautiful fountain in the front and most trails have been mulched and there is upkeep between the stones but it’s clear they don’t care to maintain the older trails. I’m embarrassed to invite friends and family to visit him. When I complained I got a return email saying they would pass on my complaint to maintenance. Since it’s now July, I don’t think it’s unreasonable to expect the trail to be in good condition. Now it just looks sad, depressing and forgotten.”
— Kathryn Hermann
“The employees are friendly. My only concern was that even though I was the executor of my mother's will, I was not allowed to order her gravestone until all five of my siblings signed off with a notarized document that I could order the grave marker. That seemed ridiculous to me and I told White Haven I am willing to accept all responsibility and understand there will be no refund issued. It didn't matter, they would not proceed until all five siblings turned in their notarized document.”
— Michael “Mike” Brown
“Nice clean Memorial cemetery. Staff is friendly as well as people who are resting there. Everyone gets along with their neighbors. Ample parking as well.”
— James C.
We can help with what comes next.
We file the life insurance claim and recover unclaimed property — the payout can help cover costs like these. $0 upfront.
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