Austin Peel & Son Funeral Home Inc

“I would give them zero stars if I could. My brother signed a prearrangement contract with them in April of 2024 and they refused to honor that contract. My brother passed 3/3/25, Austin Peel & Son Funeral Home pick him up from the nursing home and then tried to charge me an additional $2537 for his cremation. I was sent the claim form to sign so they could collect the $2350 originally agreed upon (did not sign it) and she said she would be sending me a contract. I asked why I had to sign a contract and was told there would be additional charges ($2537) because they had to send him to Dallas to be cremated. I told her my brother had a signed contract with them and she said they could not honor that. I arranged for another company to pick my brother up and provide his care. I will be reporting AP&S to the appropriate state agencies for failure to honor the written contract they had with my brother and for their practices that in my opinion are fraudulent in nature. SCAM in my opinion.”

— Doreen Huston

“I can't say enough great things about Mr. Peel. I lost my father unexpectedly in an accident. Peel & Son was the first place I called since family and friends worked with them before. I had an appointment with another funeral home prior to my scheduled meeting with Mr. Peel. The two meetings were so different! Mr. Peel took every consideration when speaking to my family. he was incredibly caring and heart-felt. We made our decisions before leaving. Later we'd be contacted by the other home to follow up and asked who we chose. I was shocked when the person on the other line mentioned Peel & Son having low cost options for two reasons: 1. I didn't tell her we'd chosen Peel & Son & 2. the cost of services were not why we chose them. It was the warm sincerity. Nothing else. Unfortunately, due to the manner in which my father passed, services were held over a month later. We dealt with many offices throughout our county and each was less professionally caring as the other. Peel & Son was our silver lining throughout. I am incredibly grateful to them.”

— Stephanie Gonzales

“The attention to detail was very poor. We had a basic graveside service for my mom. They didn’t bring the wreath for the casket or the flowers that were sent to the funeral home. They were left at the funeral home. I was planning on taking the Arrangements home. It would have been a six hour round trip to go to the funeral home and pick them up. No offer was made for them to be delivered . They should have been delivered to the graveside for the service. It all comes down to money. It was a basic service. I guess it like everything else, you get what you pay for. They did email me pictures.”

— Ed Maimbourg